Daniel Hernandez
San Fernando,CA
Summary
Talented Inside Sales successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth. Experienced Inside Sales with over 16 years of experience in Construction Supply. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Account Manager
Arrow Tools, Fasteners & Saw
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Territory Manager
United Rentals
03.2022 - 12.2023
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Inside Sales
White Cap Construction Supply Inc.
10.2016 - 03.2022
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices and availability.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
COUNTER / INSIDE SALES
Arrow Tools, Fasteners & Saw
08.2005 - 10.2016
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Education
No Degree - Management Science
Los Angeles Mission College
Sylmar, CAHigh School Diploma -
John F. Kennedy High School
Granada Hills, CA06.1999
Skills
- Compelling presentations
- Account acquisition
- Persuasive negotiator
- Cold Calling
- Adept multi-tasker
- Order management
- Relationship building and management
- Customer Relationship Management
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Arrow Tools, Fasteners & Saw
01.2024 - Current
Territory Manager
United Rentals
03.2022 - 12.2023
Inside Sales
White Cap Construction Supply Inc.
10.2016 - 03.2022
COUNTER / INSIDE SALES
Arrow Tools, Fasteners & Saw
08.2005 - 10.2016
No Degree - Management Science
Los Angeles Mission College
High School Diploma -
John F. Kennedy High School
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