Daniel Herrera
San Diego,CA
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Representative/Transportation Driver
San Ysidro Health Clinic
San Diego, CA
01.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Delivery Driver
Domestic Uniform Rental
San Diego, CA
10.2019 - 12.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
Delivery Driver
Buchmann Eggs
Lakeside, CA
02.2018 - 07.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Kept detailed records of deliveries and money received from customers.
- Checked loads against documentation before completing final delivery at destinations.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Collected $500-$1500.00 in payments for completed deliveries and services daily.
Transit Bus Operator
MTS
San Diego, CA
03.2017 - 12.2017
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from trolley stations.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Accepted and processed fares.
- Maintained clean and neat shuttle for passenger comfort.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided information about area attractions and facility amenities.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Assisted passengers with moving and securing baggage.
Package Delivery Driver
Fed Ex Ground
Otay Mesa, CA
11.2016 - 01.2017
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Lifted, lowered and carried packages typically weighing 50-100 pounds throughout regular course of delivery.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Medical Assistant
Scripps Clinic
Rancho Bernardo, CA
01.2014 - 09.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified appropriate lab couriers picked up collected lab specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Education
Certification - Medical Assisting
Pima Medical Institute
Chula Vista, CA06.2012
High School Diploma -
Willow Creek High School
North Fork, CA06.2002
Skills
- Patient Identification
- Database Search and Data Entry Skills
- Patient Needs Assessment and Referral
- Scheduling Diagnostic Procedures
- Patient Education
- Insurance Company Knowledge
- Documenting and Recording Information
- Resolving Problems
- Work Quality Evaluation
- Customer Service
- Verifying Eligibility
- Hospital Security
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative/Transportation Driver
San Ysidro Health Clinic
01.2020 - Current
Delivery Driver
Domestic Uniform Rental
10.2019 - 12.2019
Delivery Driver
Buchmann Eggs
02.2018 - 07.2019
Transit Bus Operator
MTS
03.2017 - 12.2017
Package Delivery Driver
Fed Ex Ground
11.2016 - 01.2017
Medical Assistant
Scripps Clinic
01.2014 - 09.2016
Certification - Medical Assisting
Pima Medical Institute
High School Diploma -
Willow Creek High School