Robin MORGAN
Farmington,NM
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease everyday stressors and de-escalate potential conflicts. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology. Ready to bring 7 years of relevant work experience to your team. Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Dedicated Health Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Customer Service Representative position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
San Juan Regional Medical Center
Famington, NM
10.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled Daily Reports- ED Signature Audit, POS for KPI board, Encounter Totals for Registration.
- Pre-Registered all Covid Testing for patients and Employees.
Education
High School Diploma -
Farmington High School
Farmington, NM05.2002
Skills
- Administrative and Office Support
- Gathering Information From Patients
- Patient Confidentiality and Data Security
- Registration and Admissions
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Insurance Company Knowledge
- Team Leadership
- Quality Standards and Protocols
- Explaining Policy and Procedures
- Pre-Admission Requests
- Communicating to Patients and Families
- Verifying Eligibility
- Resolving Problems
- Customer Service
- Patient Needs Assessment and Referral
- Patient Identification
- Demographics Information
- Multitasking and Organization
- Database Search and Data Entry Skills
- Patient Education
- Customer Satisfaction
- Evaluating Quality of Care
- Phone and Email Etiquette
- Calculating Liabilities
- Team Collaboration
- Multi-Line Telephone Systems
- Insurance Form Processing
- Patient Contact
- Patient Health Information Access
- Outbound Calling
- Professional Bedside Manner
- Insurance Authorizations
- Deductible Collection
- Time Management
- Reliability and Dedication
- 50 WPM Typing Speed
- Call Transfers
- Eligibility Requirements
- Spreadsheet Tracking
- Punctual and Hardworking
- HCPCS Compliance
Timeline
Patient Access Representative
San Juan Regional Medical Center
10.2015 - Current
High School Diploma -
Farmington High School
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