Daniel Hicks
Spokane
Summary
Center Supervisor at CSL Plasma with proven leadership in staff management and exceptional customer service. Achieved a 94.5% success stick rate as a senior phlebotomist while effectively scheduling and resolving complex issues. Skilled in phlebotomy techniques and sample processing, ensuring operational excellence and compliance with health standards.
Overview
8
8
years of professional experience
Work History
Center Supervisor
CSL Plasma
Spokane
02.2023 - Current
- Manage the center's staff.
- Solve customer complaints.
- Create the schedule for the center.
- Able to work in all departments: reception, phlebotomy, and the lab.
- Senior phlebotomist, having to maintain a 94.5 percent success stick rate or higher.
- Able to shut down and maintain the cleanliness of the lab.
- Perform finger sticks.
Mobile Phlebotomist
LabCorp
Spokane
05.2022 - 02.2023
- Went to different hospitals retrieving samples for testing.
- Processed samples.
- Worked in an out patient clinic when needed performing venipunctures and preparing samples for shipment.
Deli Associate
Walmart
Post Falls
08.2017 - 05.2022
- Maintained cleanliness and organization of the deli bakery area, ensuring compliance with health and safety regulations
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA06-2021
Skills
- Staff management
- Supervising experience
- Customer service
- Leadership
- Scheduling
- Phlebotomy techniques
- Sample processing
- Laboratory experience
- Problem solving
- Time management
- Venipuncture
Accomplishments
- Employee of the month for july 2024
Timeline
Center Supervisor
CSL Plasma
02.2023 - Current
Mobile Phlebotomist
LabCorp
05.2022 - 02.2023
Deli Associate
Walmart
08.2017 - 05.2022
Bachelor of Arts - Psychology
Eastern Washington University