Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
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Daniel Hidalgo

Holly Springs,NC

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

Account Executive

Ripple NC
Raleigh, NC
05.2023 - 07.2023
  • Directed initiatives to enhance revenue through targeted sales of Gen Mobile's devices.
  • Established a nurturing setting for new employees through extensive onboarding.
  • Amplified sales for Gen Mobile by mentoring new hires and emphasizing critical services.
  • Trained new employees to promote workplace efficiency.

Warehouse Supervisor Internship

Durham Bulls Baseball Club
Durham, NC
06.2022 - 10.2022
  • Coordinated workers to achieve optimal warehouse performance.
  • Ensured effective exchange of information between organizational hierarchy levels.
  • Maintained compliance with all regulatory requirements.
  • Strengthened efficiency through strategic problem-solving measures.
  • Encouraged cooperative efforts to sustain an upbeat organizational atmosphere.
  • Formulated strategies leading to improved guest interactions.

Delivery Driver

DoorDash
Holly Springs , NC
02.2022 - Current
  • Achieved higher customer satisfaction rates through reliable and high-quality services.
  • Transported and safely delivered items to prevent damage or loss.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Notified customers of delays to decrease calls to support.

Operations Associate

Kohl's
Apex, NC
12.2021 - Current
  • Ensured smooth operations through precise execution of duties.
  • Addressed and resolved client issues efficiently for improved service quality.
  • Upheld excellent attendance record, fostering a punctual environment.
  • Executed scanning and sorting workflows to enhance Amazon return efficiency.
  • Streamlined truck unloading operations to facilitate store readiness prior to opening.
  • Assisted team members to enhance customer inquiry handling.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science - Marketing

William Peace University
Raleigh, NC
05-2023

Skills

  • Customer service
  • Team support
  • Communication
  • Organizational Skills
  • Active listening
  • Retail
  • Sales
  • Planning
  • Order processing
  • Attendance
  • Punctuality

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

Community Service Trip to Nicaragua
Cathedral Catholic High School, 02/2016

  • Helped build a water system for a small village.
  • Translated Spanish to English speakers, which enabled communication with the villagers as well as fellow colleagues.

Summer Exchange Program
Cathedral Catholic High School, 06/2016

  • Month-long exchange program to Argentina in high school.
  • Learned about culture and the different kinds of foods.
  • Attended classes at the host school, which showed differences between education in Argentina and the United States.

Accomplishments

RSA Design Challenge

Entrepreneurial Marketing at William Peace University

  • Develops creative product concepts based on consumer needs and client specifications using a range of design-thinking techniques
    ○ Conducting exploratory marketing research
    ○ Designing and conducting ethnographic interviews
    ○ Developing empathy maps and user personas
    ○ Building initial product prototypes (2D & 3D MVPs)
  • Creating initial business models using the lean canvas methodology
  • Branding and promoting new ventures
  • Pitching new ventures
    Work Sample: Concept boards for AthleteConnect product app submitted to the Royal Society of Design competition (available upon request)

References

References available upon request.

Timeline

Account Executive

Ripple NC
05.2023 - 07.2023

Warehouse Supervisor Internship

Durham Bulls Baseball Club
06.2022 - 10.2022

Delivery Driver

DoorDash
02.2022 - Current

Operations Associate

Kohl's
12.2021 - Current

Bachelor of Science - Marketing

William Peace University
Daniel Hidalgo