Summary
Overview
Work History
Education
Skills
Certification
Timeline
Won the wine selling competition
Server

Daniel Hnatowich

Kirkland,WA

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Cutters Crab House. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Skilled in cash handling and suggestive selling, consistently delivering high-quality service in fast-paced environments while training new staff to uphold restaurant standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Cutters Crab House
08.2022 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
  • Trained new servers on menu knowledge, service procedures, and restaurant policies.
  • Handled customer inquiries and complaints professionally, enhancing guest satisfaction.
  • Implemented suggestions for menu improvements based on customer feedback and preferences.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Main banquet captain

Server

Outback Steakhouse
07.2010 - 09.2013

Same as Cutters

Education

High School Diploma -

Bellevue Community College
Bellevue, WA
06-2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Allergy awareness
  • Tableside etiquette
  • Banquet coordination
  • Wine pairings
  • Upselling techniques

Certification

I have a liquor license and food handling permit.

Timeline

Server

Cutters Crab House
08.2022 - Current

Server

Outback Steakhouse
07.2010 - 09.2013

High School Diploma -

Bellevue Community College

Won the wine selling competition

It was a regional wine competition between 20 different restaurants.  Their was about 100+ servers competing, and I won!