Daniel Jasso
Tulsa,OK
Summary
Results-oriented Shift Supervisor with expertise in team leadership, staff management, and customer service. Proven ability to foster a positive environment while ensuring compliance with food safety standards and enhancing staff performance.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2021 - Current
- Using Play Caller and Play Builder tools to ensure the shift runs smoothly to improve partner and customer experiences.
- Setting the tone to foster a positive, inclusive environment while supporting my partners.
- Challenging myself and partners to maintain Grow Report expectations, including order readiness and customer connection, leading to consistent improvement of those metrics.
- Maintaining inventory standards, ensuring product availability during all day parts, and reducing waste while maintaining strict food safety standards
- Using My Daily, The monthly update, and the weekly update among other communications, to ensure my partners and I have all the information needed to execute my store's action plan
- Positively providing coaching, feedback, and follow-up to ensure Starbucks standards are met, including beverage, cleanliness, and food safety standards.
Wok Cook
Hard Rock Casino
03.2019 - 10.2021
- Prepared diverse wok dishes following established recipes and presentation standards.
- Monitored cooking processes to ensure food safety and quality compliance.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Collaborated with kitchen staff to streamline service during peak hours.
- Promoted positive teamwork within the kitchen through clear communication and collaboration on shared tasks.
- Maintained cleanliness and organization in kitchen, ensuring safe working environment.
- Adapted quickly to high-volume periods, maintaining composure and delivering consistent quality.
Grill Cook
The Cotton Patch
06.2018 - 03.2019
- Grilled meats and vegetables to perfection, ensuring consistent quality and flavor.
- Maintained cleanliness and organization of grill station for optimal efficiency.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new cooks on grilling techniques and food safety protocols.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
Wok Cook
Pei Wei Asian Kitchen
10.2016 - 06.2018
- Enhanced customer satisfaction by preparing delicious and visually appealing wok dishes in a timely manner.
- Ensured compliance with health and safety standards, passing all inspections with high marks.
- Mastered various cooking techniques to offer diverse menu and cater to dietary restrictions.
- Coordinated with front of house to manage special requests and dietary needs smoothly.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times for customers.
Education
Nursing
Tulsa Community College
Tulsa, OKSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Staff development
- Conflict resolution techniques
- Inventory control
- Policy enforcement
- Team leadership
- Problem-solving
- Positive attitude
- Goal setting and tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Wok Cook
Hard Rock Casino
03.2019 - 10.2021
Grill Cook
The Cotton Patch
06.2018 - 03.2019
Wok Cook
Pei Wei Asian Kitchen
10.2016 - 06.2018
Nursing
Tulsa Community College