DANIEL J GATTI
Marlton
Summary
Service-oriented professional with strong track record in administrative support, adept at streamlining operations and enhancing customer satisfaction. Known for effective team collaboration, problem-solving, and adaptability in dynamic environments. Expertise in supporting internal parternals, coordinating service requests, and maintaining accurate records. Valued for reliability, organizational skills, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Sales & Service Administrator
PNC Private Bank
05.2022 - Current
- Assist in streamlined account opening & funding process for both new and existing Private Bank clients, improving overall satisfaction during onboarding experience
- Providing sales, service, and execution support for client relationships, managing client documentation, serving as a point of contact for clients and partners
- Maintained personnel records and updated internal databases to support document management.
Branch Banker
PNC Bank
07.2018 - 05.2022
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
- Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
Gameday Promotional Staff
Philadelphia 76ers
10.2017 - 04.2018
- Collaborated with team members to plan, set up, and execute successful promotional events.
Talent Acquisition Intern
Comcast Corporation
05.2016 - 08.2016
- Assisted Regional Recruiters of the Hiring our Heroes Foundation
- Assisted in Social Media, Human Resource, and Recruiting Projects
- Evaluated effectiveness of various recruitment channels, reallocating resources to optimize results.
Student Caller
Villanova Phonathon
05.2015 - 08.2015
- Cold-called alumni in order to raise money for annual fund
- Elevated overall team morale through consistent enthusiasm, motivation, and a commitment to achieving shared goals.
Barback and Liquor Store Assistant
St. George's Pub
06.2012 - 08.2013
- Restocked liquor shelves and beer shelves
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Education
Bachelor of Arts - Business Administration / Marketing
Villanova University School of Business
Villanova, PA12.2017
Skills
- Problem-solving
- Verbal and written communication
- Customer service
- Computer skills
- Microsoft Excel
- Client relations
- Meeting arrangements
Timeline
Sales & Service Administrator
PNC Private Bank
05.2022 - Current
Branch Banker
PNC Bank
07.2018 - 05.2022
Gameday Promotional Staff
Philadelphia 76ers
10.2017 - 04.2018
Talent Acquisition Intern
Comcast Corporation
05.2016 - 08.2016
Student Caller
Villanova Phonathon
05.2015 - 08.2015
Barback and Liquor Store Assistant
St. George's Pub
06.2012 - 08.2013
Bachelor of Arts - Business Administration / Marketing
Villanova University School of Business
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