Daniel Joyner
Lake City,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Prohibition Pizza
High Springs, Florida
12.2024 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management and streamlined Coke ordering processes to maintain supply efficiency.
Restaurant Team Member
Cracker Barrel
Lake City, FL
07.2017 - Current
- Ensured all dishes were prepared according to restaurant standards.
- Ensured compliance with health and safety regulations.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Utilized 9 years of experience as a server to maintain high standards of service and customer care.
Employee Training Coordinator
Cracker Barrel
Lake City, FL
07.2022 - 07.2024
- Conducted new hire orientation programs to introduce company policies and procedures.
- Assisted in the development of instructional materials such as handouts, manuals and multimedia visual aids.
- Met regularly with department leaders to discuss current challenges faced by their teams and develop appropriate solutions using available resources.
- Created and implemented training program to improve employee performance.
- Assisted in developing job descriptions, performance evaluations, compensation plans, incentive programs and other HR initiatives designed to improve overall team productivity.
- Maintained records of all completed employee trainings.
- Developed and coordinated a variety of training classes for employees.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized trainings.
- Developed and coordinated new hire schedules to streamline onboarding processes.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL 08.2020 - 02.2022
Skills
- Employee onboarding
- Problem solving
- Resource allocation
- Effective communication
- Sales techniques
- Team management
- Multitasking Abilities
- Adaptability skills
- Self-Directed
Timeline
Manager
Prohibition Pizza
12.2024 - Current
Employee Training Coordinator
Cracker Barrel
07.2022 - 07.2024
Associate of Science - Healthcare Management
Ultimate Medical Academy
08.2020 - 02.2022
Restaurant Team Member
Cracker Barrel
07.2017 - Current