Summary
Overview
Work History
Education
Timeline
Generic

David Kim

East Norwich,NY

Summary

Warm and driven individual that radiates a positive attitude and energy, motivating colleagues and team members in addition to having expertise in operational administration. Excels in fast paced environments with the ability to fine-tune work flow and remediate issues in a timely manner as well as staying calm and poised in all types of situations.

Overview

7
7
years of professional experience

Work History

General Manager

WonderPig
01.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Director of Front Office

Residence Inn/Courtyard By Marriott Central Park
02.2022 - 12.2023
  • Developed and maintained a high-performing team by providing regular coaching, feedback, and support.
  • Increased guest satisfaction scores with proactive approach to addressing concerns and resolving issues promptly.
  • Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
  • Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.

Assistant Director of Front Office

Residence Inn/Courtyard By Marriott Central Park
01.2021 - 02.2022
  • Hired, managed, scheduled, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for 19 staff members.
  • Maintained and communicated brand standards and goals across departments through regular correspondence and scheduled status updates.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue while maintaining an average occupancy of over 96% with 687 room capacity.

Translator

Live Nation
01.2018 - Current
  • Assisted in planning and executing multiple country wide KPOP concerts/tours for artists such as BTS, Twice, IKon, Seventeen, Itzy & Stray Kidz that sold out venues across North America.
  • Maintained a positive relationship between all celebrity clients and hotels while providing for all requests and needs from both sides.
  • Managed logistics of nationwide tours, including hotel accommodations for groups of 100+ members, transportation via air and ground, and budgeting.

Education

Bachelor of Science - Finance

Queens College of The City University of New York
Flushing, NY

Certificate in Hospitality -

Cornell University
Ithaca, NY

Timeline

General Manager

WonderPig
01.2024 - Current

Director of Front Office

Residence Inn/Courtyard By Marriott Central Park
02.2022 - 12.2023

Assistant Director of Front Office

Residence Inn/Courtyard By Marriott Central Park
01.2021 - 02.2022

Translator

Live Nation
01.2018 - Current

Bachelor of Science - Finance

Queens College of The City University of New York

Certificate in Hospitality -

Cornell University

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David Kim