Daniel Killeen
Aberdeen,NJ
Summary
Dynamic Service Center Manager with a proven track record at XPO, excelling in staff training and operational excellence. Enhanced customer satisfaction through efficient processes and championed safety protocols. Skilled in leadership and continuous improvement, driving team performance and aligning objectives with organizational goals.
Experienced with team leadership, operational efficiency, and customer satisfaction. Utilizes strategic planning to streamline service center processes and enhance team performance. Track record of fostering collaborative work environment and effectively addressing customer needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Service Center Manager
XPO
03.2014 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Implemented training systems for new employees on [Service].
Service Center Manager
Conway Trucking
03.2007 - 04.2014
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
Education
High School Diploma -
Raritan High School
Hazlet, NJ06-1983
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
Timeline
Service Center Manager
XPO
03.2014 - Current
Service Center Manager
Conway Trucking
03.2007 - 04.2014
High School Diploma -
Raritan High School
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