Daniel Kitch
Nashville,TN
Summary
Dedicated individual with experience in the food service industry. Proven track record of providing excellent customer service and increasing sales. Committed to maintaining a clean and safe work environment. Adept at working in a fast-paced environment and multitasking to ensure customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Deli Clerk
Costco
11.2023 - Current
- Demonstrated excellent customer service skills while working as Service Deli Clerk, interacting with customers in friendly and professional manner.
- Consistently maintained high levels of quality control throughout production process.
- Worked closely with team members to ensure smooth operation of deli department.
- Followed all health and safety regulations when handling raw meat products.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Understood and followed food safety procedures and requirements.
- Developed relationships with customers to encourage repeat sales.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
Customer Service Associate
Lowe's Home Improvement
01.2021 - 01.2023
- Provide courteous and professional assistance in both Tools /Hardware department and Tool Rental department.
Residential House Cleaner
Clean & Green
01.2018 - 01.2019
- Provide courteous and professional cleaning for customers' homes
- Clean homes with eco-friendly products.
General Manager
Saffire Restaurant
01.2017 - 01.2018
- Hired, trained, and supervised staff of 26
- Managed day-to-day operations, set work schedules
- Conducted all phases of office procedures, organizing, and coordinating projects for maximum efficiency
- Responsible for assessing staff adherence to policy standards
- Monitored food cost budgets, menu specials, and cost controls
- Assisted in marketing and merchandising of restaurant services.
Assistant Manager
Sperry's Restaurant Belle Meade
01.2014 - 01.2017
- Managed staff of 15
- Ensured adequate resources were scheduled
- Analyzed problems and anticipated customers' needs
- Developed loyal customers resulting in impressive sales
- Performed inventory of all liquor, beer/wine, glassware, and other items
- Received food and beverage orders, advised on daily specials, and delivered food and drinks
- Provided quick, efficient and friendly service to customers.
Server & Assistant Manager
Sperry's Restaurant Cool Springs
01.2006 - 01.2014
- Managed staff of 25
- Managed employee scheduling and supervision
- Ensured adequate resources were available
- Dealt tactfully and effectively with difficult customers
- Calmly and effectively handled crisis situations
- Investigated and resolved food quality and service complaints
- Reconciled sales slips and cash daily.
Education
Applied Science -
Nashville Community College
Nashville, TN01.2004
Skills
- Oral Communication
- Quality and Productivity Improvement
- Customer Relations/Public Relations Skills
- Recruitment and Training
- Retail / Service Experience
- Till Balancing
- Leadership and Delegation
- Problem Solving / Troubleshooting
- Staff Counseling
- Highly motivated to expand knowledge and skills
Timeline
Service Deli Clerk
Costco
11.2023 - Current
Customer Service Associate
Lowe's Home Improvement
01.2021 - 01.2023
Residential House Cleaner
Clean & Green
01.2018 - 01.2019
General Manager
Saffire Restaurant
01.2017 - 01.2018
Assistant Manager
Sperry's Restaurant Belle Meade
01.2014 - 01.2017
Server & Assistant Manager
Sperry's Restaurant Cool Springs
01.2006 - 01.2014
Applied Science -
Nashville Community College