Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Daniel Krom

Virginia Beach,VA

Summary

Dynamic General Manager with a proven track record at Domino's Pizza, enhancing operational efficiency and customer satisfaction. Expert in performance metrics and team building, successfully elevated store operation scores from a 68 average to an 88 average. Skilled in employee training and recruitment, fostering a collaborative environment that drives success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Domino's Pizza
Chesapeake, VA
09.2023 - Current
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Brought the store from an average operation score of 2 stars to an average point of 88 from 3 scores.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Reduced ADT from 40 minute averages to below 24 minutes for 9 months straight, 3 moths after taking over

Assistant Manager

Domino's Pizza
Virginia Beach, VA
04.2022 - 08.2023
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • I interviewed prospective employees.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Customer Service Representative

Dominoes Pizza
Virginia Beach, VA
02.2022 - 03.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.

Assistant Teacher

Virginia Beach City Public Schools
Virginia Beach, VA
03.2014 - 05.2016
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.

Education

Associate of Science - Ancient History

Tidewater Community College
Norfolk, VA
05-2022

Skills

  • Customer service
  • Performance metrics
  • Team building
  • Employee training
  • Inventory control
  • Recruitment
  • Operations oversight

Certification

  • Certified Substitute Teacher for Virginia Public Schools

References

References available upon request.

Timeline

General Manager

Domino's Pizza
09.2023 - Current

Assistant Manager

Domino's Pizza
04.2022 - 08.2023

Customer Service Representative

Dominoes Pizza
02.2022 - 03.2023

Assistant Teacher

Virginia Beach City Public Schools
03.2014 - 05.2016

Associate of Science - Ancient History

Tidewater Community College

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