Daniel Kuklinski
Bridgeview,Illinois
Summary
Dynamic General Manager skilled in overseeing daily operations and leading diverse teams. Known for swiftly resolving customer complaints and fostering employee development, driving improved service quality and operational efficiency. Strong bilingual speech, Polish-American.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
General Manager
Expert Truck & Trailer
Lockport, Illinois
03.2024 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, and sales to ensure smooth functioning.
- Led team of 22 technicians to improve customer equipment support and elevate service quality.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Addressed customer inquiries and concerns about services promptly.
- Trained employees on duties, policies, and procedures, fostering compliance and operational efficiency.
- Created schedules and monitored payroll to remain within budget.
General Manager
Plus Freight Systems
McHenry, Illinois
11.2020 - 03.2024
- Managed team schedules and ensured adequate staffing levels.
- Coordinated with suppliers for timely receipt of parts and equipment.
- Implemented training programs to enhance staff skills and knowledge.
- Monitored compliance with safety regulations and company policies.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Resolved customer inquiries and concerns regarding services provided.
- Enhanced employee understanding of duties and adherence to policies.
- Supervised 18 trucks for timely delivery.
Lead Foreman
TransChicago
Shorewood, Illinois
03.2019 - 11.2020
- Ensure timely completion of projects by effectively managing work schedules, labor hours and equipment usage.
- Oversaw team of 15-20 employees to ensure project goals were met.
- Facilitated team meetings to align objectives and inspire crew performance.
- Enhanced customer satisfaction by promptly resolving service-related issues.
- Diagnosed faults and developed correction plans.
Owner/Operator Truck Driver
Kuklinski Express
Hickory Hills, Illinois
12.2013 - 02.2019
- Operated heavy-duty trucks for regional and long-haul deliveries, ensuring timely transport of goods.
- Managed trip planning to optimize routes, reducing delays and enhancing delivery efficiency.
- Ensured compliance with safety regulations and transportation laws.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Utilized GPS systems for navigation purposes throughout trips.
- Performed basic troubleshooting on mechanical components to maintain vehicle performance and safety.
Education
High School Diploma -
A.A. Stagg
Palos Hills, IL12-2008
Skills
- Operational strategy
- Financial oversight
- Stock management
- Client relations
- Team management
- Employee development
- Schedule coordination
- Vendor management
- Issue resolution
- Relationship building
Certification
- Commercial Driving License
Languages
Polish
Professional
Timeline
General Manager
Expert Truck & Trailer
03.2024 - Current
General Manager
Plus Freight Systems
11.2020 - 03.2024
Lead Foreman
TransChicago
03.2019 - 11.2020
Owner/Operator Truck Driver
Kuklinski Express
12.2013 - 02.2019
High School Diploma -
A.A. Stagg