Daniel Laplaunt
Jacksonville,FL
Summary
Knowledgeable security officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Shift Supervisor / Flex Security Officer
Garda World Security
04.2025 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Implemented access control procedures, verifying credentials of individuals entering restricted areas.
- Developed incident reports detailing security breaches or unusual activities for management review.
- Collaborated with team members to enhance security measures based on observed vulnerabilities.
Fraud Specialist
TEKSystems
09.2024 - 04.2025
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Presented findings and recommendations to senior management for strategic decision-making on fraud policies.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
Content Moderation / Fraud Specialist
Genpact
04.2017 - 07.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Developed and maintained comprehensive reports on fraud trends and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Tier 2 Technical Support Specialist
Convergys Corporation
04.2015 - 04.2017
- Managed escalated cases, ensuring timely resolutions while maintaining high customer satisfaction levels.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Resolved technical issues through effective troubleshooting and customer communication.
- Provided in-depth product knowledge to assist customers with complex inquiries.
Dispatch Security Officer / Flex Security Officer
SOS Security Services
02.2011 - 12.2014
- Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
- Maintained accurate logs of incidents and dispatched officers, ensuring proper documentation for future reference.
- Conducted regular equipment checks to ensure proper functionality, minimizing downtime during critical moments.
- Monitored live CCTV feeds to ensure safety and security across multiple locations.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
Education
Diploma - Criminal Justice Studies
United Education Institute
Jacksonville, FL11.2010
Diploma - undefined
Terry Parker High School
01.2007
Skills
- Extensive customer service experience (5 Years)
- Application Support
- Help Desk
- Social media content moderation
- Technical Support (2 years)
- Desktop Support
- Software Troubleshooting
- Security Officer experience (4 years)
- Workplace safety
- Policy enforcement
- Shift reporting
Certification
- Advanced Certifications training for security officers (ACT)
- 40 Hour training class for Class-D License
- ACT 1: 2007-11-14
- ACT 2: 2007-11-15 (Designated as Security Officer)
- ACT 3: 2007-11-18 (Designated as Professional Security Officer)
Timeline
Lead Shift Supervisor / Flex Security Officer
Garda World Security
04.2025 - Current
Fraud Specialist
TEKSystems
09.2024 - 04.2025
Content Moderation / Fraud Specialist
Genpact
04.2017 - 07.2024
Tier 2 Technical Support Specialist
Convergys Corporation
04.2015 - 04.2017
Dispatch Security Officer / Flex Security Officer
SOS Security Services
02.2011 - 12.2014
Diploma - undefined
Terry Parker High School
Diploma - Criminal Justice Studies
United Education Institute
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