Daniel Lavoie
Wallingford
Summary
Results-oriented Merchandise Manager with over 4 years of experience in high-volume sales and artist collaboration. Expertise in strategic planning, team leadership, and operations management within venues, tours, and festivals. Proficient in data analysis, inventory management, and customer relationship management. Committed to team collaboration and delivering outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Touring Merchandise Manager
The Araca Group
Hartford, CT
03.2025 - Current
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Analyzed market trends and customer feedback to optimize inventory selection and pricing strategies.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales.
- Executed booth setup and breakdown for events, ensuring seamless operations and effective product display.
- Coordinated with venue management to ensure accurate end-of-night financial reporting.
- Daily batch reporting of inventory/sales breakdown and commissions report
- Conducted weekly banking deposits and cash balancing.
Front of House Operations Manager
Magic of Lights
East Hartford, CT
12.2022 - Current
- Resolved guest complaints to enhance overall customer satisfaction.
- Oversaw ticket counting and inventory management for merchandise.
- Processed cash transactions accurately at point of sale.
- Coordinated onboarding and course setups to facilitate smooth pre-season scheduling.
- Maintained payroll records to ensure proper employee compensation.
- Assisted junior staff members in developing their skills and fulfilling their roles.
Assistant Merchandise Manager/Stand Captain
Live Nation
Hartford, CT
07.2021 - Current
- Managed inventory to ensure optimal stock levels and availability
- Greeted and assisted customers with high level customer service
- Sold and tracked product data on At Venu POS.
- Maintained detailed booth display organization
- Designated product runner to various booths throughout the venue
- Assisted in end of the night reports
Education
Bachelor of Arts - Music Business
Loyola University
New Orleans, LA05-2021
Skills
- Inventory management
- Inventory control
- E-commerce finance
- Sales reporting
- Data analytics
- POS software proficiency
- Operational efficiency
- Retail display setup
- Staff training
- Problem-solving
- Adaptability
- Customer service
Timeline
Touring Merchandise Manager
The Araca Group
03.2025 - Current
Front of House Operations Manager
Magic of Lights
12.2022 - Current
Assistant Merchandise Manager/Stand Captain
Live Nation
07.2021 - Current
Bachelor of Arts - Music Business
Loyola University