Daniel Laxson

Azle,TX

Summary

Self-led, dependable, and highly motivated IT professional with years of enterprise data processing experience. Expert knowledge in production support and quality assurance. Adept at learning and applying new technologies. Seeking long-term opportunity within an enterprise environment that has potential for growth and promotion.

Diligent systems analyst with a solid background in providing strategic advice and support. Proven track record of implementing solutions that enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in analytical thinking and effective communication.

Overview

years of professional experience

Work History

Online Order Fulfillment

Walmart

Azle, TX

03.2025 - Current

Executed order processing and fulfillment tasks to ensure timely delivery of customer orders.
Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
Adhered to strict deadlines for order fulfillment, consistently meeting or exceeding expectations for timely delivery of products.
Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.

Systems Administration Advisor

First American / Excelis / Corelogic / Dell Services / NTTData

01.1993 - 07.2024

Led highly visible remediation for severity outages while maintaining enterprise policies and SLA's.
Led a vital 24/365 critical response team for Priority Application Pool (PAP). This included managing multiple vendors and providing executive updates with resolution summaries to all levels of leadership.
Trained and mentored various support level personnel.
Led and/or participated in large scale migrations / upgrades to include multiple support paths.
Verification of reports and preparation of output for distribution to customers.
Provided production support and maintenance on existing distributed platform and mainframe applications.
Responsible for technical analysis and some design for system requests, problem forms, and/or functional requirements.
Provide technical support for Mainframe/Windows/Linux printing and distribution through X/PTR/XNET/XTND, Content Cloud Suite, LRS and Ricoh Info Print Manger.
Develop and maintain tools used by change control (Endeavor and Interfaces) and program development personnel for the controlled installation of software elements into production.
Implement logos, overlays, pagedef, formdef and other electronic printing objects using IBM suite of Advance Function Printing tool to use in local and network attached IPDS printers.
Restart Recover Operator
Performed restart recovery on failed systems and jobs through CA-7
Resolved technical issues through troubleshooting and research
Computer/Print Operator
Mounted tape media on 3480 & 3420 tape drivers
Printed reports on 3800 IBM Laser printer and 4245 Impact printer
Monitored Master Console
**Facilitated cross-departmental collaboration to streamline incident resolution and enhance service delivery processes.**

Education

Graduate Certificate - Information And Communication Technology

Bryan Institute Technical College

Fort Worth, TX

Skills

Hardware: Amdahl mainframe, Hitachi mainframe, IBM mainframe and midrange, UNIX
Software: CA-11, CA-7, Cisco VPN, Citrix, Connect Direct (NDM), Content Cloud Suite, DASD, Endeavor, File-Aid, FTP, IMF, IMS DB/DC, Infoman, JIRA, LRS, Omegamon, Ricoh Info Print Manger, Service Now, TMS, TSO/ISPF, VSAM, X/PTR/XNET/XTND

Language(s): AFP (Advanced Function Printing), CLIST, HTML, Java scripting, JCL, SAS, XML
O/Systems: Google Cloud Platform, Linux, Microsoft Windows, MVS/ESA/XA, Unisys, UNIX, Z/OS

Timeline