Daniel Lebow
Wichita Falls,TX
Summary
Experienced insurance professional with 16-year career assessing vehicle damage, training new hires, determining liability and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Lines Field Specialist
Progressive
Wichita Falls, TX
04.2022 - Current
- Inspected, documented, and assessed damages to commercial heavy trucks and equipment
- Proactively communicated and set expectations with insured and claimant parties
- Identified lost time for small business owner/operators and negotiate settlement
- Negotiated total loss settlements, tow charges, vehicle disposal and salvage prices
- Interpreted policies and analyzed information gathered to determine a course of action.
Managed Repair Representative
Progressive
Wichita Falls, TX
09.2010 - 04.2022
- Developed and implemented a plan to train on-boarders at the DTL
- Provided feedback and identified trends and opportunities to increase on-boarder ability to successfully complete total loss process
- Instructed teammates on methods to increase accuracy and efficiency
- Developed and maintained relationships with shops including managing network shops
- Identified and resolved issues with customers regarding related and unrelated damages
- Inspected personal auto products, completed estimates and documented claim related information.
Claims Generalist Intermediate
Progressive
Wichita Falls, TX
05.2008 - 09.2010
- Investigated insurance claims for coverage, potential fraud, and liability
- Organized in-person meetings over a large territory for maximum efficiency
- Resolved injury claims efficiently and to the satisfaction of the claimant within the standards of Progressive.
Customer Relations Manager
AT&T
Lubbock, Texas
07.2005 - 05.2008
- Supervised a team of 12 representatives
- Conducted team meetings to insure calibration on current processes
- Monitored team member performance for quality and efficiency
- Developed and implemented improvement plans for employees
- Increased efficiency in average call handle time and team schedule adherence.
Education
Bachelor of Arts in Public Relations -
Texas Tech University
Skills
- Teamwork and Coordination
- Proficient in Ultramate and MCE
- Reserves Recommendations
- Auto and Commercial vehicle Appraisals
- Policy Investigations
- Coaching/Training
- Multiple Priorities Management
- Strong Interpersonal and Communication Skills
Certification
Adjuster License in TX, OK, AR, LA and NM
Timeline
Commercial Lines Field Specialist
Progressive
04.2022 - Current
Managed Repair Representative
Progressive
09.2010 - 04.2022
Claims Generalist Intermediate
Progressive
05.2008 - 09.2010
Customer Relations Manager
AT&T
07.2005 - 05.2008
Bachelor of Arts in Public Relations -
Texas Tech University