Daniel Leon
10351 Scott Avenue, Whittier,CA
Summary
Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
05.2019 - Current
- Load and Unload planes with freight, mail, and passenger bags in a safe and timely manner.
- Helped train new employees in safe and efficient procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Implemented process improvements that enhanced efficiency in baggage handling operations across multiple shifts.
- Reported equipment malfunctions to supervisor for immediate repair to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Operated equipment while observing standard safety procedures.
Tram Operator
Insomniac Events
Las Vegas, NV
05.2024 - 05.2024
- Drive Headliners to multiple campgrounds in a timely manner with the upmost regards to safety.
- Reported necessary repairs and maintenance issues to relevant personnel.
- Enhanced teamwork among crew members by actively participating in training sessions and sharing knowledge of best practices with peers.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Streamlined communication between control centers and operators during emergencies or unexpected events, contributing to swift resolutions and minimal disruptions.
Ramp Serviceman
United Airlines
11.2015 - 11.2018
- Direct or participate in cargo loading to ensure completeness of load and even distribution of weight
- Negotiate and arrange transport of goods with shipping or freight companies.
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
- Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers
- Keep records of all goods shipped, received, and stored.
- Constantly be attentive by inspecting aircraft for damage.
- Frequently lift bags or items weighing up to and including 50 pounds
- Worked in extreme weather conditions.
Sales Associate
Sports Authority
09.2015 - 01.2016
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Place special orders or call other stores to find desired items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
El Pollo Loco
01.2014 - 09.2015
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
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La Serna High School
06.2015
Skills
- Team Leadership & Collaboration
- Problem-Solving Under Pressure
- Time Management & Multi Tasking
- Guest Experience & Customer Service
- Attention to Detail
- Planning and coordination
- New hire training
Languages
English
Excellent
Spanish
Native or Bilingual
Affiliations
.
Personal Information
Title: Customer Service, Airport, And Tram Operations
Timeline
Tram Operator
Insomniac Events
05.2024 - 05.2024
Ramp Agent
Delta Air Lines, Inc
05.2019 - Current
Ramp Serviceman
United Airlines
11.2015 - 11.2018
Sales Associate
Sports Authority
09.2015 - 01.2016
Cashier
El Pollo Loco
01.2014 - 09.2015
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La Serna High School