Daniel Lerma
Sparks
Summary
Dynamic leader and problem-solver with a proven track record at The Home Depot Inc, where I enhanced customer satisfaction and trained a high-performing team. Expert in customer complaint resolution and inventory control, I excel in transforming challenges into solutions, significantly improving department operations.
Overview
27
27
years of professional experience
Work History
Customer Service Lead
The Home Depot Inc
03.1998 - 01.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
Box Elder High School
Brigham City, UT05-1992
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Customer complaint resolution
- Department operations
- Inventory control
- Account management
Timeline
Customer Service Lead
The Home Depot Inc
03.1998 - 01.2025
High School Diploma -
Box Elder High School
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