Daniel Loaiza
Chicago,IL
Summary
Experienced Front of House Manager/ Lead Server- Bartender with years of practice in coordinating all front of house activities, including developing and improving member staff and their performance. Detail-oriented and courteous individual committed to developing strategies to secure customer loyalty.
Overview
8
8
years of professional experience
Work History
Manager
West End Grill And Pub
Chicago, FL.
07.2021 - 12.2022
- Revised and updated all training schedules, programs, and formats for all of Front of House staff
- Improved sales and service
- Oversaw staff of 30 plus employees in high volume area and restaurant
- Performed both opening and closing duties of Store Manager
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Lead Server/Bartender Supervisor
The King Crab House
Chicago, IL
09.2019 - 10.2020
- Cultivated warm relationships with all guests
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Responsible for resolving any guest issues, providing additional support for management, while maintaining professional and courteous demeanor
- Cordially exhibit suggestive selling to Increase restaurant sales, and assists guests with menu choices in informative fashion
- Applied comprehensive knowledge of wine and beer to improve alcohol and beverage sales
Assistant Manager
Kurah Mediterranean
Chicago, IL
05.2017 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Modernized restaurant's Point of Service System
- Developed loyal and highly satisfied guest base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
Lead Server/Bartender Shift Supervisor
The Little Beet Table
Chicago, IL
03.2016 - 05.2017
- Conducted exceptional interpersonal and team building skills with aptitude for
building camaraderie among clientele, colleagues, and management. - Familiarized guests with menu and daily specials, accurately recording food and drink
orders, running multi-course meals, and tallying bills. - Supervised and coordinated wait staff to ensure delivery of exceptional service.
- Oversaw, directed, and actively participated in training of personnel, modified, and implemented restaurants' steps of service for all front of house staff.
Front of House Manager
Kanela Breakfast Club
Chicago, IL
04.2014 - 06.2016
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Coordinated communications between all front of house and back of house staff
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Supervised kitchen and wait staff and provided assistance, as needed.
- Arranged for new employees' proper onboarding (scheduling training and providing proper uniform details).
Education
Bachelor of Arts - Psychology
Old Dominion University
Norfolk, VASkills
- Knowledge in various POS systems both in FOH and BOH
- Preserve and nurture excellent guest focused experience and environment
- Human Resources Oversight
- Originality and Creativity
- Performance Monitoring and Evaluation
- Team Direction
- Staff Scheduling
- Food and Beverage Knowledge
- Front of House Management
- Restaurant Operation
- High-Volume Environments
- Hospitality Management
Languages
Spanish
Full Professional
Timeline
Manager
West End Grill And Pub
07.2021 - 12.2022
Lead Server/Bartender Supervisor
The King Crab House
09.2019 - 10.2020
Assistant Manager
Kurah Mediterranean
05.2017 - 08.2019
Lead Server/Bartender Shift Supervisor
The Little Beet Table
03.2016 - 05.2017
Front of House Manager
Kanela Breakfast Club
04.2014 - 06.2016
Bachelor of Arts - Psychology
Old Dominion University
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