Daniel Lozano
Santa Ana,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. I go beyond what is expected in every occasion if possible to satisfy the customers request or fulfill daily goals.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Segerstrom Center Fort The Arts
Costa Mesa, CA
03.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Answered average numerous calls, questions. per day, addressing customer inquiries, solving problems and providing product information.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Sales Associate
H & M
Santa Ana, CA
07.2019 - 03.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked with fellow sales team members to achieve group targets.
- Met merchandise processing standards and maintained organized and accessible work area.
Education
Associate of Science - Engineering
Orange Coast College
Costa Mesa, CA06.2023
High School Diploma -
Segerstrom High School
Santa Ana, CA05.2019
Skills
- Customer Needs Assessment
- Sales Goals Attainment
- Time Management
- Flexible Schedule
- Display Setup
- Verbal and Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Listening Skills
- Friendly and Outgoing
- Cash Register Operation
- Cash Handling
- Customer Order Management
- Cash Register Operations
- Valid Driver's License
- Microsoft PowerPoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Segerstrom Center Fort The Arts
03.2022 - Current
Sales Associate
H & M
07.2019 - 03.2022
Associate of Science - Engineering
Orange Coast College
High School Diploma -
Segerstrom High School
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