Daniel Magen
AT&T
West Palm Beach,FL
14
years of professional experience
Bilingual customer service professional with a strong background in remote, high-volume environments and operations leadership. Expertise in CRM systems, issue resolution, documentation, and cross-functional collaboration. Manages complex customer needs while achieving productivity and service standards, driving positive customer experiences.
Work History
Bilingual Sales Representative (Remote)
3 Years 9 Months- Provided bilingual customer service and sales support in English and in Spanish, building strong customer relationships and ensuring positive customer experience
- Managed high-volume customer interactions using CRM Software and internal systems, accurately documenting account activity and customer needs.
- Identified customer needs, resolved account service concerns, recommended appropriate solutions, and escalated complex issues when necessary
- Two-time quarterly sales award winner earning company-sponsored incentive trips for top sales performance nationwide
Operations Manager
6 Years 11 Months- Led high-volume operations and customer service teams, ensuring timely resolution of customer concerns while maintaining quality, productivity, and service standards.
- Oversaw daily workflow and staffing priorities in a fast-paced, high-volume environment, adjusting resources to maintain efficient operations and customer service.
- Ensured accurate documentation and adherence to established procedures while handling customer concerns and operational matters.
- Managed escalated customer concerns, identifying appropriate solutions and coordinating with internal departments to achieve timely resolution.
Assistant Manager of Operations
2 Years 10 Months- Led and coached associates to meet customer service, productivity, quality, and performance standards in a fast-paced environment.
- Assisted diverse customers in English and Spanish, providing clear communications and helping ensure customers understood available services and next steps.
- Collaborated with pharmacy staff and cross-functional teams to address customer needs while maintaining confidentiality and professional service standards.
Education
Bachelor of Science - Business International Trade
- Academic Merit Scholarship
Skills
Bilingual communication
CRM & Customer Management Systems
High-Volume Customer Interaction Management
Customer Issue Resolution & Escalation
Multi-System Navigation & Data Entry
Remote customer service
Fluent bilingual Communication - English & Spanish
Timeline
Bilingual Sales Representative (Remote)
AT&T
11.2022 - CurrentRead More
Operations Manager
Walmart
11.2015 - 10.2022Read More
Assistant Manager of Operations
Walmart
12.2012 - 10.2015Read More
Florida Atlantic University
Bachelor of Science from Business International Trade
Read More