Roseanne Salazar
San Antonio,TX
Summary
Dynamic bilingual customer service representative with proven expertise at Curo Management LLC, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in CRM software and adept at managing high-volume calls, I excel in delivering timely resolutions and fostering trust in both English and Spanish. Committed to continuous improvement and team collaboration.
Overview
13
13
years of professional experience
Work History
REMOTE BILINGUAL CSR
Curo Management Llc
Wichita, KS
04.2023 - 12.2025
- Provided bilingual support to customers, enhancing communication and service satisfaction.
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Assisted in training new staff on company policies and customer service best practices.
- Utilized CRM software to document interactions and maintain customer records efficiently.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
CASHIER CSR/STOCKER
7 Eleven Gas Station
San Antonio, TX
01.2021 - 04.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Provided excellent customer service, resolving inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by monitoring stock levels and restocking shelves.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
CT HOST/ PBX
TOWER OF AMERICA (LANDRYS )
San Antonio, TX
02.2013 - 11.2020
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system efficiently, optimizing table turnover rates.
- Collaborated with kitchen staff to ensure timely service delivery.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and readiness, ensuring a welcoming atmosphere.
- Assisted in coordinating special events, enhancing guest engagement experiences.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Fox Technical High School
San Antonio, TX08-2008
Skills
Customer service
Problem-solving
Call center experience
Payment processing
Time management
Multitasking and organization
Empathy and patience
Active listening
Flexibility and adaptability
Telephone etiquette
Bilingual communication
Customer support
Upselling strategies
Timeline
REMOTE BILINGUAL CSR
Curo Management Llc
04.2023 - 12.2025
CASHIER CSR/STOCKER
7 Eleven Gas Station
01.2021 - 04.2023
CT HOST/ PBX
TOWER OF AMERICA (LANDRYS )
02.2013 - 11.2020
High School Diploma -
Fox Technical High School