Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DANIEL MAINA

DOHA,30

Summary

Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.

Overview

3
3
years of professional experience

Work History

Bell Man

Seef Lusail
01.2024 - 02.2025
  • Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
  • Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
  • Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Coordinated with maintenance department to address any necessary repairs or improvements in common areas or guest rooms promptly.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.

Bell Boy

Accor
01.2022 - 01.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.

Education

High School Diploma -

St Phillips Highschool
Kenya
10-2015

Skills

  • Customer service
  • Time management
  • Excellent communication
  • Computer literacy
  • Team collaboration
  • Team player mentality
  • Guest errands
  • Suitcase storage
  • Laundry pickup

Languages

English
Bilingual or Proficient (C2)

Timeline

Bell Man

Seef Lusail
01.2024 - 02.2025

Bell Boy

Accor
01.2022 - 01.2023

High School Diploma -

St Phillips Highschool

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