Daniel Mantilla
Braselton,GA
Summary
Detail-oriented Operations Manager with expertise in team management, financial reporting, and regulatory compliance. Cultivated strong customer relationships to enhance satisfaction. Managed recruitment, training, and performance evaluations, promoting a motivated workforce. Strong problem-solving and conflict resolution skills drive effective team leadership and operational efficiency.
Overview
2
2
Languages
34
34
years of professional experience
Work History
Store Manager
Aldi
Nashville, Tennessee
08.2023 - Current
- Developed and led staff recruitment, training, and motivation initiatives to enhance team performance.
- Oversaw store operations to ensure efficiency and alignment with company standards.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Compile monthly financial reports, and discuss with direct leaders on all cost breakdowns.
- Maintain compliance with all state laws and regulations
Warehouse Forklift Operator
PPG Paints
Flowery Branch, Georgia
01.2023 - 08.2023
- Operated forklift to move pallets throughout the warehouse, I was also certified to run every pice of heavy machinery
- Staged finished goods for outbound shipments and delivery routes
- Loaded and unloaded trucks using dock schedules and shipping instructions
- Received inbound paint materials and verified labels against purchase orders
Assistant Store Manager
Publix
Gainesville, Georgia
04.2005 - 08.2022
- Recruiting, and hiring events for new store openings
- Maintain daily store operations, through my management staff
- Conducted weekly management meetings to discuss KPIs, financial reporting, merchandise planning
- Kept up to date on all state regulatory reporting, and all state laws
Customer Service Representative
Best Buy
Buford, Georgia
09.2008 - 05.2010
- Assisted customers with product questions, purchases, and service concerns.
- Processed returns, exchanges, and refunds using Best Buy point-of-sale systems.
- Resolved customer issues by phone, and in-store communication.
- Kept up to date on all current technology and products to maximize sales
- Explained Best Buy product features, warranties, and protection plans.
Produce Associate
Food Palace Market
San Diego, California
05.1992 - 04.2005
- Checked fruit and vegetable quality for freshness and spoilage.
- Rotated produce using first in, first out standards.
- Stocked fresh produce in market display cases and refrigerated tables.
Education
GED
Gainesville, GeorgiaSkills
- Inventory management
- POS systems
- Financial analysis
- Compliance management
- Customer engagement
- Team management
- Payroll management
- Performance metrics
- Employee evaluations
- Talent acquisition
- Issue resolution
- Dispute mediation
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Store Manager
Aldi
08.2023 - Current
Warehouse Forklift Operator
PPG Paints
01.2023 - 08.2023
Customer Service Representative
Best Buy
09.2008 - 05.2010
Assistant Store Manager
Publix
04.2005 - 08.2022
Produce Associate
Food Palace Market
05.1992 - 04.2005
GED