Customs And Border Protection Canine Enforcement Officer
Presidio ,Texas
Summary
Customs and Border Protection Officer and Canine Enforcement with 7-year history of effectively enforcing customs and immigration laws, rules and regulations. Proven expertise in understanding of canine behavior and applying training and handling skills to detect narcotics and concealed humans. Committed to detecting and preventing entry of terrorists, narcotics, and weapons. Intelligent and efficient with proficiency in primary and secondary operations. High-level organizational and communications skills leading to optimum outcomes in a challenging environment. Assisted in what became of multiple seizures as well as extraditable arrests. Assisted or worked with other units including Canine, ATCET, Cargo, Enforcement, Agriculture, HSI, Border Patrol, Police Department, Fish and Wildlife.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
Work History
Customs and Border Protection Officer
Department Of Homeland Security
9 2016 - Current
Currently while working as a Canine Enforcement Officer conducted primary and secondary vehicular inspections. Also conducted Cargo container and shipment inspections as part of Cargo or with my Canine unit. Conducted trainings in the improvement of the canines ability to detect narcotics and or concealed humans. Provided other Canine units with training assistance.
While working as a Canine Enforcement Officer I have actively searched with my canine unit for possible smuggling attempts during pre primary operations as well as second chance operations after primary traffic has been processed.
While working passport control secondary Initiated criminal prosecutions and cooperated with law enforcement agencies in the investigation and prosecution of travelers in violation of immigration or customs laws.
As a primary and secondary officer Identified and seized contraband, undeclared merchandise and vehicles or pedestrians containing such merchandise. Provided assistance as well as requested assistance from units to include Agriculture Specialists, Enforcement Officers, Passport Control Secondary Officers, ATCET Officers, Canine Officers, Homeland Security Investigations, Border Patrol, Department of Public Safety, Local Police Department, U.S. Fish and Wildlife Service. As a secondary and primary CBP Officer utilized non intrusive inspections such as ZPORTAL, ASTROPHYSICS, RADSEEKER, VEHICLE LIFT, BUSTER, to fully inspect and examine vehicles baggage, and other personal items upon entering or leaving the country to verify adherence to customs requirements and identify suspected violations.
During secondary referrals and inspections for different areas to include admissibility and enforcement inspections also conducted subject queries and fully inspected vehicles utilizing all tools available 7 point, zportal, scope, vehicle lift, K9, for proper inspection. Supported law enforcement agencies by providing accurate and timely intel regarding illegal activity and testimony to facts related to traveling subjects and itineraries. During negative inspections provided intel of possible illegal activity for future inspections.
During cargo operations and functions evaluated shipments and commodities including manifests to determine duty and taxes due, completed applicable paperwork and informed travelers of expected liabilities. I have accessed and utilized systems used for proper cargo functions. Utilized non intrusive inspections to include VXML, RADSEEKER to properly inspect containers and commodities.
Trained in seized property security for transport. Training included tactical skills to securely transport as a convoy seized property to include narcotics. Training included routines to effectively deal with live fire from threats when transporting property. Training also included IFAK and provided the basics to rendering aid to wounded individuals to include civilians and government officials.
Official duties as officer in charge planned and executed duties for all officers on shift. Assisted trainee officers with resolving issues including questions or concerns of immigration, processing, admissibility, primary and secondary systems and functions. Identified issues and analyzed information provided by officers to provide solutions to problems.
Devoted special emphasis to punctuality and maintain outstanding attendance record. Developed and maintained effective working relationships while maintaining energy and enthusiasm. Taking initiative to assist other officers and other units.
Server
Ihop ACG
08.2007 - 10.2016
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Provided continuous evaluation and feedback to server employees.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Customer Service Specialist
Office Depot Inc
10.2011 - 10.2012
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Described and explained details about product options to inform customers and guide their purchasing decisions.
Educated customers on promotions to enhance sales.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
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