Daniel Marti III
Tornillo
Summary
Dynamic Customs and Border Protection Officer with expertise in K9 operations and conflict resolution at the Department of Homeland Security. Proven track record in anti-smuggling initiatives and training canine units, enhancing detection capabilities. Adept at utilizing inspection technologies to ensure compliance and drive successful outcomes in high-pressure environments. Vigilant Customs and Border Protection Officer known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, risk assessment, and interagency coordination. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and effective enforcement of customs laws.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customs and Border Protection Officer
Department Of Homeland Security
Tornillo
09.2016 - Current
- Executed cargo container and shipment inspections with canine unit for smuggling detection.
- Trained canine units to improve detection of narcotics and concealed humans, enhancing overall security.
- Conducted primary and secondary vehicular inspections to identify potential violations.
- Identified and seized contraband during inspections of vehicles, pedestrians, and merchandise, contributing to enforcement of laws.
- Initiated criminal prosecutions and collaborated with law enforcement on immigration violations.
- Utilized non-intrusive inspection technologies to ensure compliance with customs regulations, minimizing smuggling risks.
- Supported canine units by providing training resources and guidance. by providing training support and resources.
- Planned and executed duties for officers on shift while supporting trainee officers in resolving issues.
Server
Ihop ACG
El Paso
08.2007 - 10.2016
- Maintained up-to-date knowledge of menu items and promotions, tailoring recommendations based on preferences.
- Utilized POS system for order placement, bill management, and handling customer complaints effectively.
- Processed credit card, cash, and gift certificate payments efficiently, providing change as needed.
- Ensured register accuracy through precise billing and cash management practices.
- Arranged tables to create inviting atmosphere, encouraging repeat business.
- Replenished food items and supplies, ensuring well-stocked pantry during high-demand periods.
- Trained servers on menu ingredients and preparation methods, improving service quality.
- Evaluated server performance and provided constructive feedback, fostering continuous improvement.
Customer Service Specialist
Office Depot Inc
El Paso
10.2011 - 10.2012
- Interacted with customers via telephone, online, and in-person to address inquiries and concerns.
- Responded promptly to customer inquiries, ensuring timely resolutions.
- Resolved customer complaints by gathering and evaluating relevant information to ensure satisfaction.
- Identified customer requests in English and Spanish through email, chat, and phone communications.
- Assessed customer data to identify issues and develop effective solutions.
- Described product options clearly to guide customer purchasing decisions.
- Informed customers about promotions to enhance sales opportunities.
- Processed customer payments at point of sale, ensuring accuracy and efficiency in transactions. and essential information for order processing.
Education
High School Diploma -
Montwood High School
El Paso, United States, TX05.2007
LVN To RN Transition - Nursing
El Paso Community College
El Paso, United States, TX09.2016
Skills
- K9 operations
- Traffic observation
- Anti-smuggling initiatives
- Baggage and cargo protocols
- Customs documentation
- Training and mentoring
- Multitasking skills
- Canine unit training
- Inspection technology utilization
- Conflict resolution
Certification
M-4, Shotgun
Private Aircraft Processing
Z Portal
Passport Control Secondary
VXML
Narcotics Deep Concealment Training
Concealed Human/Narcotic Detection Handler Course
Astrophysics
GS-13 1st-Line Supervisory CBP Officer Promotional Assessment
Gemini
Forklift Certification
References
References available upon request.
Timeline
Customs and Border Protection Officer
Department Of Homeland Security
09.2016 - Current
Customer Service Specialist
Office Depot Inc
10.2011 - 10.2012
Server
Ihop ACG
08.2007 - 10.2016
High School Diploma -
Montwood High School
LVN To RN Transition - Nursing
El Paso Community College