Daniel Martin
Valparaiso,IN
Summary
I am a motivated team player experienced in providing exceptional customer service. I remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. My experiences have taught me exceptional communication, organizational and multitasking skills. I am committed to providing the highest quality service and creating a positive customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SALES REPRESENTATIVE
Weed Man Lawn Care
10.2023 - 11.2023
- Called potential customers to effectively communicate the benefits of our lawn care program
- Used a database of potential customers, including contact information and sales history, to effectively track and manage sales leads
- Used their strategies to upsell current customers on additional lawn care services, increasing revenue and customer satisfaction
- Managed customer accounts by providing accurate information on product availability and pricing
- Achieved high customer satisfaction by resolving problems with knowledgeable and friendly service.
CUSTOMER SERVICE REPRESENTATIVE
TTEC Holdings Inc.
05.2020 - 10.2023
- Answered inbound calls and chats to facilitate superior customer service
- Understood the customer by asking probing questions to determine service needs and accurately input information into electronic systems
- Developed and maintained a thorough understanding of the company's products and services to effectively resolve customer inquiries and provide accurate information
- Handled customer complaints and inquiries in a courteous and efficient manner.
TURF SPECIALIST
Serviscape LLC.
02.2017 - 05.2020
- Visited addresses and assessed laws to create the best yearly lawncare program based on the needs of the client
- Saved the company money by shopping with different chemical distributors to receive the lowest price on fertilizers and pesticides
- Reduced overhead cost by accurately measuring properties so that we could order only the needed amount of material
- Applied fertilizers and pesticides as needed throughout the year as needed to ensure proper health of the lawn
- Performed regular maintenance on my equipment from push spreaders to ride-on machines so that the equipment worked properly and lasted without large and expensive repairs
- Set up pricing on services based upon cost of materials, labor and equipment to provide an acceptable profit margin while also keeping the prices affordable for the client.
- Managed inventory of fertilizers and pesticides for efficiency and safety in accordance with OSHA.
- Have yearly Spring meetings with different vendors to secure the best price on products.
GOLF COURSE
Robbinhurst Golf Course
05.2003 - 11.2016
- Helped with course set-up along with managing a crew of 6 employees
- Kept records of maintenance on machines, carts and tools to stay organized
- Created a Hazard Communication Program as required by OSHA
- Managed inventory of fertilizers, pesticides, machine and irrigation parts for efficiency and safety in accordance with OSHA.
- Provided daily maintenance on machines to make sure of proper working order
- Documented a yearly fertilization and pesticide schedule to stay compliant with OSHA
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
Education
Some College (No Degree) - Golf Course Management
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Client Account Management
- Data Entry
- Call Management
- Paperwork Processing
- Scheduling
- Software Updates
- IT Troubleshooting
- Account Management
- Hardware Installation
- Attention to Detail
- Self Motivation
- Quick Learner
- CompTIA A Certification
- Troubleshooting equipment
- Managing projects
- Worksite safety
- Crew Leadership
- Project Scheduling
- Deadline Management
- Equipment Maintenance
- Power Tools
Certification
CompTIA A+
Timeline
SALES REPRESENTATIVE
Weed Man Lawn Care
10.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
TTEC Holdings Inc.
05.2020 - 10.2023
TURF SPECIALIST
Serviscape LLC.
02.2017 - 05.2020
GOLF COURSE
Robbinhurst Golf Course
05.2003 - 11.2016
Some College (No Degree) - Golf Course Management
Rutgers, The State University of New Jersey