Daniel Martinez
Phoenix,AZ
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at The Grill Restaurant through exceptional service and effective complaint resolution. Skilled in sales techniques and relationship management, my approach led to a noticeable increase in sales. My strong work ethic and ability to engage guests have consistently contributed to positive dining experiences.
Dependable Worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
The Grill Restaurant
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Runner
White Chocolate Grill
05.2023 - 10.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Server
Longhorn Steakhouse
07.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales expertise
- Sales techniques
- Quality control
- Relationship management
Timeline
Food Runner
White Chocolate Grill
05.2023 - 10.2023
Server
The Grill Restaurant
02.2023 - Current
Server
Longhorn Steakhouse
07.2021 - 01.2023
High School Diploma -
Paradise Valley High School
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