Daniel May
Laporte
Summary
Results-driven professional with a strong background in supervising field operations and ensuring compliance with industry standards. Skilled in report preparation and customer relationship management, consistently implementing quality measures to enhance service delivery and improve client outcomes.
Overview
5
5
years of professional experience
Work History
Field Supervisor
Allcat Claims Service
San Antonio
06.2024 - Current
- Supervised, coordinated, or scheduled activities of field team workers.
- Prepared detailed reports on claim findings for internal review processes
- Trained new staff on procedures and safety protocols in the field.
- Implemented quality control measures for accurate claim evaluations.
- Supervised field operations to ensure compliance with industry standards.
Outside Service Manager
Bentwater Golf Club
Montgomery
11.2021 - 06.2024
- Managed outside service operations to ensure exceptional guest experiences.
- Supervised staff in maintaining golf carts and equipment for member satisfaction.
- Identified areas for improvement in overall customer service operations.
Golf Cart Attendant
Riverhill Country Club
Kerrville
09.2020 - 04.2021
- Maintained cleanliness and organization of the golf cart area.
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with team members to ensure smooth daily operations.
Education
BBA - Logistics And Supply Chain Management
Sam Houston State University
Huntsville, Texas, TX04-2024
Skills
- Team supervision
- Problem solving
- Operations management
- Attention to detail
- Conflict resolution
- Customer relationship management
References
References available upon request.
Timeline
Field Supervisor
Allcat Claims Service
06.2024 - Current
Outside Service Manager
Bentwater Golf Club
11.2021 - 06.2024
Golf Cart Attendant
Riverhill Country Club
09.2020 - 04.2021
BBA - Logistics And Supply Chain Management
Sam Houston State University