Daniel McDonald
Pinellas Park,FL
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Spirited automotive parts professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
26
26
years of professional experience
Work History
Automotive Parts Salesperson
Crown Auto Dealerships
06.2017 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Moved packaged parts to designated bays for deliveries using fork lift and delivery equipment while overseeing safety procedures.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Automotive Parts Specialist
GPC NAPA Autoparts
02.1997 - 06.2017
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for automotive product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Oversaw team of 8 employees.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Education
High School Diploma -
North Country Union High School
Newport, VT07.1984
Skills
- Parts Identifications
- Company Guidelines
- Critical Thinking
- Lift Trucks
- Verbal and Written Communication
- Constructive Feedback
- Team Goals
- Shipment Processing
- Display Arrangements
- Effective Customer Communication
- Cycle Counts
- Closing Procedures
- Customer Inquiries
- Till Counting
- Pulling Parts
- Customer Needs Assessments
- Cash Register Operations
- Customer Interaction
Timeline
Automotive Parts Salesperson
Crown Auto Dealerships
06.2017 - Current
Automotive Parts Specialist
GPC NAPA Autoparts
02.1997 - 06.2017
High School Diploma -
North Country Union High School
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