Gabriel Bowman
St. Petersburg,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Crown Auto Dealerships
11.2020 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided second to none service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Averages 12-15 sales a month
- Worked high ticket brand with Volvo with vehicles ranging in price from $10,000 upwards towards $100,000
Restaurant Manager
Cd Roma Restaurant
07.2016 - 09.2020
- Made my way up from bus boy to managing front of staff shifts
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Valet
Sandpearl Resort Suites
11.2015 - 04.2016
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
Sales Associate
Marshalls
09.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Osceola Fundamental High School
Seminole, FL05.2016
Skills
- Client Needs Assessment
- Customer Service
- Rated top 10 in customer satisfaction nation-wide in the brand
- Team Collaboration
- Sales Expertise
- Persuasive Negotiations
- Cash Handling
- Customer Buying Habits
- Educating Consumers
- Lead Generation Management
- Client Rapport-Building
- Ability to thrive in individual and team settings
- Adaptable and quick learner
- High ambition with large goals
- Personable and ability to people
Additional Information
In every opportunity I have taken to advance my individual growth I have continuously been able to climb my way up the ladder. Getting my foot in the door with entry level positions, to proving myself and my capabilities to take on more and more responsibilities within the work place. I've reached a point where I am confident in my abilities, and if they are not yet seasoned, my ability to learn quickly and make my talents known. My personable personality and high emotional intelligence allows me to succeed in any role. Now that I'm in sales I'm ready to take on a high ticket position allowing for more potential and a higher ceiling in profits. I'm a strong asset to any team, and now want to be in environments with colleagues who share the same ambition and understanding.
Timeline
Sales Specialist
Crown Auto Dealerships
11.2020 - Current
Restaurant Manager
Cd Roma Restaurant
07.2016 - 09.2020
Valet
Sandpearl Resort Suites
11.2015 - 04.2016
Sales Associate
Marshalls
09.2014 - 06.2015
High School Diploma -
Osceola Fundamental High School
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