Daniel McEwan
Miami, Fl,WV
Summary
Driven professional with a proven track record in customer service and satisfaction, honed at Crumbl Cookies and Publix. Excelled in customer complaint resolution and demonstrated reliability, enhancing customer loyalty and exceeding service goals. Skilled in customer inquiries and proficient in payment transactions, showcasing a blend of hard and soft skills to achieve outstanding results.
Reliable, strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Crumbl Cookies
11.2022 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at the beginning and end of each shift.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Grocery Bagger
Publix
03.2020 - 09.2022
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from the parking lot and designated return locations.
- Handled customer inquiries politely, directing them to appropriate departments when necessary.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Maintained cleanliness of the checkout area by regularly disposing of trash and wiping surfaces.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Coral Reef Senior High
Miami, FL05.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Product Knowledge
- Customer Focus
- Customer Inquiries
Languages
English
Full Professional
Timeline
Customer Service Cashier
Crumbl Cookies
11.2022 - 08.2024
Grocery Bagger
Publix
03.2020 - 09.2022
High School Diploma -
Coral Reef Senior High
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