Daniel McIntire
30551 Birchwood St Westland ,MI
Summary
Driven by a commitment to operational efficiency and team leadership, I significantly enhanced customer satisfaction and productivity at General Movers and Fab Food Catering. My expertise in problem-solving and decision-making led to notable improvements in customer satisfaction and operational efficiency, showcasing my ability to deliver results in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Operations Manager
General Movers
Novi, MI
07.2020 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
Sous Chef/Co Owner
Fab Food Catering
Ann Arbor, MI
05.2005 - 03.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
Education
Diploma -
Pioneer High Scool
Ann Arbor, MI06.2001
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Decision-Making
- Staff Training
Timeline
Operations Manager
General Movers
07.2020 - Current
Sous Chef/Co Owner
Fab Food Catering
05.2005 - 03.2020
Diploma -
Pioneer High Scool