Daniel McVeigh
Downers Grove,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
All Surfaces Inc
Downers Grove, Illinois
02.2019 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tree Worker
Family tree
West Chicago , IL
06.2014 - 09.2018
- Performed ground support operations, including clearing debris and ensuring safety zones.
- Communicated effectively with team members to coordinate tasks and ensure safety.
- Coordinated with utility companies to address tree-related concerns near power lines.
- Maintained and repaired tree service equipment, ensuring operational efficiency.
Education
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, IL08-2013
Skills
- Quality assurance
- Issue resolution
- Active listening
- Communication strategies
- Team collaboration
Timeline
Customer Service Representative
All Surfaces Inc
02.2019 - Current
Tree Worker
Family tree
06.2014 - 09.2018
Bachelor of Arts - Political Science
Northern Illinois University