DANIEL MCWHIRTER
Mabank
Summary
Hardworking, determined and energetic Business Leader with more than 18 years experience, leading dynamic sales teams in fast-paced markets.
Overview
17
17
years of professional experience
Work History
Director of Operations
Hall's Quality Communications
Lindale
06.2021 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Oversaw daily operations of large staff across multiple departments to ensure effective service delivery.
- Identified areas where process improvements could be made resulting in increased productivity.
- Streamlined processes by integrating new technologies into daily operations.
- Developed policies and procedures to optimize workflow processes and reduce operational bottlenecks.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable laws, regulations, industry standards.
General Manager
GP Mobile
Tyler
05.2018 - 06.2021
- Oversaw daily operations and ensured compliance with company policies.
- Prepared detailed reports for senior leadership, highlighting key performance metrics driving operational success.
- Tracked monthly sales, generating reports to inform business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Fostered a positive work environment through effective communication and team-building activities.
- Performed routine audits of internal controls, ensuring accuracy of financial records.
General Manager
AMTEL South
Euless
04.2017 - 05.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies that strengthened customer retention and increased revenue.
- Trained employees on duties, policies, and procedures to enhance operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll, ensuring adherence to budgetary constraints.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
Assistant Manager
Whataburger
Grand Prairie
05.2016 - 04.2017
- Managed daily operations, enhancing service efficiency and customer satisfaction.
- Trained and mentored team members on service standards and procedures.
- Coordinated staff shift scheduling to improve labor coverage and efficiency.
- Addressed customer complaints swiftly, upholding service quality standards.
- Conducted inventory checks to maintain stock levels and reduce waste.
General Manager
VERIZON WIRELESS
Ft Worth
10.2015 - 04.2016
- Drove 20% year-over-year business growth through implementation of innovative strategies.
- Boosted accessory revenue per device (ARD) by 25% year-over-year by fostering improved team habits and commitments.
- Led store to #1 in Region in Accessory Take Rate(ATR), within first full month.
- Developed team, resulting in 50% (5) of solutions specialists promoted to management within 6 months.
Solutions Manager
VERIZON WIRELESS
Jacksonville/Centennial
01.2014 - 10.2015
- Trained staff on delivering exceptional customer service, leading to recognition as a Gold Store recipient for four consecutive quarters.
- Resolved customer inquiries and complaints promptly, contributing to a positive shopping experience.
- Provided personalized customer service by actively greeting and assisting customers, enhancing overall satisfaction.
- Ensured product availability by systematically stocking inventory upon arrival.
- Created and finalized weekly staff schedules in alignment with payroll guidelines.
Retail Sales Representative
VERIZON WIRELESS
Athens
01.2011 - 01.2014
- Recommended merchandise based on customer needs, providing tailored solutions to enhance shopping experience.
- Guided customers in choosing items that reflected personal style and shape.
- Explained product quality, value, and style to influence customer purchasing decisions.
- Operated a cash register to process cash, check and credit card transactions.
- Led team in developing new sales representatives through training and mentoring.
Retentions Specialist
SUDDENLINK COMMUNICATIONS
Tyler
01.2010 - 01.2011
- Verified implementation of changes to effectively resolve customer issues, boosting satisfaction.
- Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Recommended merchandise tailored to customer needs, enhancing their shopping experience.
- Engaged customers with information on sales and promotions, improving perceived value of their investment.
Lead Sales Representative
SPRINT CORP.
Tyler
01.2009 - 01.2010
- Regularly sought opportunities to up sell and add on additional merchandise as a total solution.
- Educated customers on product features and made tailored recommendations to enhance satisfaction.
- Facilitated effective communication, provided customer support, and represented products to ensure client needs were met.
- Ensured positive customer experiences by resolving complaints promptly and effectively.
- Assisted customers with store and product complaints.
Education
ASSOCIATE OF ARTS - COMMUNICATIONS
Trinity Valley Community College
Athens, TX01-2009
BACHELOR OF ARTS - COMMUNICATIONS
University of Texas At Tyler
Tyler, TXSkills
- Operational strategy
- Process improvement
- Risk management
- Budget management
- Compliance adherence
- Policy writing
- Customer relationship management
Accomplishments
Conceptualized and launched the Edge vs. 2yr marketing sheets, district-wide, which led to a 110% increase in Edge sales, which led to Region wide approval and launch., 10/2015 to 04/2016
Summary - Highlights
- Established track record of exceptional sales results
- Excellent communication skills
- Energetic
- Recipient of 2013 Winners Circle Award
- Resolution-oriented
- Compelling leadership skills
- Inventory control procedures
- Employee scheduling
- Hard working, determined and energetic leader, with more than 18 years experience, leading dynamic sales teams in fast-paced markets.
- Coaching and Development
Timeline
Director of Operations
Hall's Quality Communications
06.2021 - Current
General Manager
GP Mobile
05.2018 - 06.2021
General Manager
AMTEL South
04.2017 - 05.2018
Assistant Manager
Whataburger
05.2016 - 04.2017
General Manager
VERIZON WIRELESS
10.2015 - 04.2016
Solutions Manager
VERIZON WIRELESS
01.2014 - 10.2015
Retail Sales Representative
VERIZON WIRELESS
01.2011 - 01.2014
Retentions Specialist
SUDDENLINK COMMUNICATIONS
01.2010 - 01.2011
Lead Sales Representative
SPRINT CORP.
01.2009 - 01.2010
ASSOCIATE OF ARTS - COMMUNICATIONS
Trinity Valley Community College
BACHELOR OF ARTS - COMMUNICATIONS
University of Texas At Tyler