Open To Work
Michael Whitley
Metronet Telecommunication
Paradise,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Director of OperationsSenior Project Manager/Director of Business DevelopmentDirector of Installation and Repair/Project ManagerSupervisorField Engineer III
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Paradise, TX
Open to relocation:
Yes
Important To Me
Healthcare benefitsWork-life balanceCareer advancement
21
years of professional experience
Results-driven Director of Operations with expertise in streamlining workflows, enhancing quality assurance, and managing logistics. Proven track record of driving cost savings while improving service quality across multiple departments.
Work History
Director of Operations
6 Months- Implemented process improvements that increased team productivity and service quality.
- Streamlined daily operational workflows to enhance efficiency across departments.
- Collaborated with cross-functional teams to optimize resource allocation and project timelines.
- Developed standard operating procedures to ensure compliance with industry regulations.
- Coordinated with vendors to maintain supply chain integrity and cost management.
Senior Project Manager/Director of Business Development
1 Year 10 Months- Implemented project management methodologies to streamline processes and improve workflow efficiency.
- Coordinated with cross-functional teams to deliver timely project updates and status reports to stakeholders.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Mentored junior project managers, fostering skills in risk assessment and resource allocation.
Director of Installation and Repair/Project Manager
4 Years- Promoted to Director in Nov. 2020
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Collaborated with cross-functional teams to drive product innovation and market expansion efforts.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Analyzed industry trends to inform decision-making and align business strategies with market demands.
- Managed day-to-day operations for 170 copper and fiber technicians.
Supervisor
1 Year 7 Months- Supervised daily operations, ensuring adherence to workflow standards and quality control measures.
- Mentored team members, enhancing skills and promoting best practices in digital project management.
- Coordinated cross-functional teams to deliver on-time project milestones and client deliverables.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Field Engineer III
1 Year- Developed and implemented technical solutions to improve system performance and reliability.
- Conducted field tests and assessments, providing data-driven recommendations for project optimization.
- Streamlined reporting procedures, enhancing communication between field operations and management teams.
- Analyzed project specifications, contributing to strategic planning efforts that align with client objectives and timelines.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Ensured compliance with all regulatory standards, conducting regular audits and making necessary adjustments to field operations.
Field Supervisor? Project Activate
1 Year 6 Months- Trained and mentored new team members on equipment handling, installation techniques, and troubleshooting methods.
- Conducted regular site inspections to assess progress, quality of work, and adherence to project timelines.
- Collaborated with cross-functional teams to resolve technical issues impacting service quality and customer satisfaction.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Managed operations between Dallas, Arizona, California, Nevada and Texas.
Fiber Support Analyst
1 Year 3 Months- Analyzed support tickets to identify trends, driving continuous improvement in service delivery.
- Collaborated with cross-functional teams to implement system upgrades, ensuring smooth transitions and minimal downtime.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone.
Fiber Network Technician
9 Years 9 Months- Installed and configured fiber optic networks for residential and commercial clients.
- Conducted routine maintenance and troubleshooting of network equipment to ensure optimal performance.
- Collaborated with cross-functional teams to improve service delivery processes and reduce installation times.
- Led initiatives to enhance customer satisfaction through timely resolution of service issues.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Boosted company reputation by consistently delivering high-quality work, ensuring client satisfaction and repeat business.
Education
Bachelor of Arts - Behavioral Sciences
Skills
Department oversight
Business management
Talent management
Cost reduction
Contract negotiation
Data analysis
Hiring and onboarding
Operational strategy
Operational strategy
Quality assurence
Business process reengineering
Business marketing
Timeline
Director of Operations
Metronet Telecommunication
01.2026 - CurrentRead More
Senior Project Manager/Director of Business Development
United Underground Utility Group
02.2024 - 12.2025Read More
Director of Installation and Repair/Project Manager
Butler Telecom
05.2020 - 05.2024Read More
Supervisor
Diem Digital
10.2018 - 05.2020Read More
Field Engineer III
Chc Consulting Llc
10.2017 - 10.2018Read More
Field Supervisor? Project Activate
Butler Telecom/ Windstream
04.2016 - 10.2017Read More
Fiber Support Analyst
Verizon
01.2015 - 04.2016Read More
Fiber Network Technician
Verizon
02.2005 - 11.2014Read More
Criswell College
Bachelor of Arts from Behavioral Sciences
Read More