Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Daniel Menjivar

Los Angeles,CA

Summary

Dedicated Customer Service Specialist with 6 years experience. Possesses skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Circle K
Lake Elsinore, CA
06.2021 - Current
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.

Customer Service Representative

O'Reilly's Auto Parts
La Habra, CA
03.2017 - 05.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Associate of Science - Business Administration

El Camino College
Los Angeles, CA
06-2018

High School Diploma -

Paramount High School
Paramount, CA
06-2015

Skills

  • Consultative Sales
  • Paperwork Processing
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution

Affiliations

  • Volunteered with LA Youth Group
  • UCB Improve group

Timeline

Customer Service Representative

Circle K
06.2021 - Current

Customer Service Representative

O'Reilly's Auto Parts
03.2017 - 05.2021

Associate of Science - Business Administration

El Camino College

High School Diploma -

Paramount High School
Daniel Menjivar