Daniel Mercado
Germantown,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Hub Dispatcher
O'Reilly Auto Parts
Orem
03.2021 - 12.2023
- Grab parts for other stores to get to their customers, to get orders that the customers need and have them ready to be delivered.
- File paperwork and keep the area organized, clean and up to date
- File (returns/refunds) when we don't have that certain item for their stores
- Take inbound and outbound calls from other stores about their parts
- At the end of the day have everything organized and filed.
- Prepared daily work and run schedules.
- Provided timely updates to customers regarding their orders or requests.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Developed strategies for improving efficiency within the dispatch department.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Mentored junior team members and managed employee relationships.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Representative
Modere
Springville
03.2022 - 03.2023
- take calls, Chats and SMS chats
- help the customer regarding anything in their account or surrounding it
- take calls helping how to go through step by step or if they need one simple thing done
- Educated customers on special pricing opportunities and company offerings.
- Make sure We are on top of the promotions to make sure there is no confusion on the customers end
- Do take test to make sure we stay on top of everything, help customer day by day either on missing items, replacing them when needed to, Leave notes on the accounts, Sometimes step in a area we have not learned in but we still make the effort to make sure they get the information they need, Send them confirmation emails, or informative emails
- Assisted customers with order placement, returns, exchanges, and refunds.
- Analyzed key performance indicators to identify effective strategies.
- Answered phone calls and directed them to appropriate personnel.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Call Center REP
ROI Solutions
Lindon
10.2018 - 01.2019
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Line Cook
Cafe Rio Mexican Grill
Saratoga Springs
05.2017 - 09.2017
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Education
High School Diploma -
Mountain View
01.2019
Some College (No Degree) - Automotive Engineering
MTEC
Lehi, UTSkills
- Service Coordination
- Schedule Management
- Driver Communication
- Training New Hires
- Stress Tolerance
- Processing Orders
- Delivery Procedures
- Critical Thinker
- Improving Operations
Affiliations
- Gaming
- Reading
- Cosplay
- Car meets
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Representative
Modere
03.2022 - 03.2023
Hub Dispatcher
O'Reilly Auto Parts
03.2021 - 12.2023
Call Center REP
ROI Solutions
10.2018 - 01.2019
Line Cook
Cafe Rio Mexican Grill
05.2017 - 09.2017
High School Diploma -
Mountain View
Some College (No Degree) - Automotive Engineering
MTEC