Daniel Miller
Lakeport,California
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated in resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
Certification
Work History
Night Manager Houseman
Hyatt Regency
06 2018 - 07 2019
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Night Manager
Hilton Garden Inn Hotel
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Sales Associate Supervisor
Direct Marketing Incorporated
01 2012 - 01 2013
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
Cashier
Wendy's
05 2016 - 06 2017
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Food Service Worker
Costco
10 2011 - 12 2011
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Team 2 Supervisor
CEC Entertainment
03 2010 - 06 2012
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Education
Anthropology
Santa Rosa Junior College
2026
Welding Technology Certificate - Vocational
Santa Rosa Junior College
2026
Skills
- Experienced cashier leading team members on-time job completion Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures Excellent communication and listening skills Provide leadership and vision which drives teams to meet goals
- Maintained productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
- Streamlined reporting processes, enabling faster decision-making based on accurate and up-to-date information
- Engaged with customers to effectively build rapport and lasting relationships
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions
Affiliations
- The Salvation Army
Certification
- Over 60 certificates ranging from wifi set-up to community saftey
Timeline
Night Manager Houseman
Hyatt Regency
06 2018 - 07 2019
Night Manager
Hilton Garden Inn Hotel
Sales Associate Supervisor
Direct Marketing Incorporated
01 2012 - 01 2013
Cashier
Wendy's
05 2016 - 06 2017
Food Service Worker
Costco
10 2011 - 12 2011
Team 2 Supervisor
CEC Entertainment
03 2010 - 06 2012
Anthropology
Santa Rosa Junior College
Welding Technology Certificate - Vocational
Santa Rosa Junior College