Daniel Miller
Trussville,AL
Summary
August 1994 - January 2023 High-energy Store Manager with over 28 years of bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
28
28
years of professional experience
Work History
Store Manager
Lowes Home Improvement
Trussville, AL
08.2006 - 01.2023
- Continuously monitors performance, established profitably, and flow-through of store plans and programs, provides recognition for desired behaviors and achieving results, and makes adjustments when needed
- Maximized sales and minimized shrinkage through excellent customer service and adherence to merchandising standard practices.
- Identifies and addresses individual and team development needs by leveraging data and observing behaviors, looking for gaps and trends, providing feedback, coaching and mentoring, promoting developmental opportunities, training, and resources, and assessing results.
- Creates climate that supports training and development by identifying employees' training needs, supporting enterprise-wide initiatives, removing obstacles, and providing access to developmental resources
- Managed store employees successfully in fast-paced environment. Four Direct reports while ultimately responsible for the success of 150 - 170 employees in 6 different Lowe's locations as Store Manager (Trussville, Al, Oxford Al, Homewood Al, Inverness Al Hwy 280, Hoover Al, and Graysville AL)
Operations Manager
Lowes Home Improvement
Bessemer, AL
01.2005 - 08.2006
- Assisted in recruiting, hiring and training of team members.
- Sets clear and measurable service, sales and operational goals for team, ensures team's effort supports those goals, and tracks progress on daily basis
- Drives execution of all service, sales and operational programs in assigned areas by monitoring activities, providing feedback, and making adjustments where needed
- Controls expenses including payroll and other controllable expenses
Sales Manager
Lowes Home Improvement
Hoover, AL
03.2003 - 01.2005
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Merchandise Manager
Lowes Home Improvement
Hoover, AL
02.2001 - 03.2003
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Models behaviors that are needed to deliver proper customer service, maintain in-stock position, and keep store cleanliness and safe for customers and employees
- Avoids overstocking and works through appropriate channels to reduce inventories that could negatively impact profitability due to poor inventory turns and/or shrink
- Manages store opening and closing procedures
- Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance
Multi-Department Supervisor - Delivery Supervisor
Lowes Home Improvement
Decatur, AL
04.1996 - 03.2001
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of up to 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Delivery Supervisor - May 1996 - February 1999
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Coordinated efficient routes and schedules for 14 driver/helper team.
- Coordinated efficient routes and schedules for 14 driver/helper team.
- Planned delivery routes according to traffic, weather and types of delivery.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Responsible to schedule and ensure timely vehicle maintenance and to maintain up to date maintenance files
Customer Service Associate
Lowes Home Improvement
Decatur, AL
08.1994 - 04.1996
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05.1993
Skills
- Sales Expertise
- Cost Management
- Order Management
- Adobe Systems Adobe Creative Cloud
- Microsoft Excel
- Microsoft Outlook
- Financial Management
- Inventory Management
- Merchandising
Community Involvement
Sleep In Heavenly Peace - Help to build beds for children without beds
A.G. Gaston Boys and Girls Club - Help to remodel indoor and outdoor facilities
Salvation Army - Help to remodel outdoor space / Help to Box Christmas gifts for Kids
Jimmy Carter Habitat for Humanity - Help to build homes for our community
Mitchell's Place - Help to remodel outdoor playgrounds for children
Timeline
Store Manager
Lowes Home Improvement
08.2006 - 01.2023
Operations Manager
Lowes Home Improvement
01.2005 - 08.2006
Sales Manager
Lowes Home Improvement
03.2003 - 01.2005
Merchandise Manager
Lowes Home Improvement
02.2001 - 03.2003
Multi-Department Supervisor - Delivery Supervisor
Lowes Home Improvement
04.1996 - 03.2001
Customer Service Associate
Lowes Home Improvement
08.1994 - 04.1996
High School Diploma -
Hartselle High School