Daniel Miller
Eustis
Summary
Dynamic department manager with expertise in enhancing team performance and streamlining operations. Achieved a 17% increase in sales and reduced turnover by 15% through strategic employee engagement initiatives. Demonstrated proficiency in inventory control and compliance, maintaining high standards of operational excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Department Manager
Publix
08.2014 - Current
- Managed daily department operations, consistently achieving 98% on-time product availability and exceeding sales targets by 17% annually.
- Directed food safety, inventory control, and daily operations, ensuring compliance and operational excellence.
- Directed a team of 35 associates, continually improving productivity by targeted training programs.
- Trained and coached team members, enhancing performance and increasing guest satisfaction.
- Managed projections, weekly numbers, and scheduling, optimizing resource allocation.
- Implemented employee engagement and recognition initiatives, reducing turnover rate by 15%.
- Coordinated employee work schedules and delegated deli department tasks to ensure operational efficiency.
- Recruited, interviewed and hired employees to keep department adequately staffed.
- Streamlined inventory processes, cutting stock shortages by 10% and reducing waste costs by 13%.
Assistant General Manager
TGI Friday's
The Villages
10.2011 - 11.2013
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
- Streamlined operations by implementing new technologies and systems, improving overall efficiency.
- Addressed customer complaints, resolving issues promptly to maintain brand reputation.
- Coordinated team schedules based on workload and business needs to optimize staffing and service delivery.
- Collaborated with HR to recruit, hire, and onboard new staff, aligning talent acquisition with business needs.
- Cultivated positive work environment that encouraged teamwork and increased employee engagement.
- Evaluated employee performance through regular reviews and provided constructive feedback for improvement.
- Conducted performance evaluations, providing feedback and directing career advancement paths.
- Managed inventory levels, ensuring optimal stock and reducing wastage.
General Manager
SANTA FE CATTLE COMPANY
02.2010 - 06.2011
- Improved business operations through team training, customer engagement, and targeted marketing strategies.
- Maintained compliance with health code and sanitation requirements.
- Established strong rapport with vendors to negotiate favorable pricing on food products.
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.
- Demonstrated leadership, exemplary customer service, and friendly, professional demeanor.
- Established and enforced health code-compliant sanitation standards.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Implemented strategies that enhanced restaurant profitability.
Business Consultant
CAMILLE'S SIDEWALK CAFÉ
03.2008 - 12.2009
- Identified opportunities for additional revenue streams within existing franchises.
- Conducted market research within assigned territories to identify potential new business opportunities.
- Analyzed financial statements with franchise owners to evaluate performance and provide targeted recommendations.
- Provided ongoing coaching and mentorship to help franchisees achieve their business goals.
- Facilitated communication between franchise owners and corporate management.
- Cultivated relationships with franchisees, enhancing support and collaboration.
- Ensured compliance with company policies and procedures across franchised locations.
- Worked closely with legal teams to ensure proper adherence to contracts, licenses, leases, permits, agreements, etc.
- Helped facilitate smooth transitions during the sale or transfer of franchises between owners.
REGIONAL KITCHEN MANAGER
APPLEBEE'S
01.1993 - 01.2008
- Oversaw operations of fifteen restaurants.
- Monitored team performance and KPIs, addressing deficiencies and optimizing territory management.
- Analyzed operational and trend data to balance company profitability, growth, and market share for informed decision-making.
- Assessed assigned locations, verified operating conditions, and identified improvement opportunities.
- Streamlined operational processes through adoption of new technologies, enhancing productivity.
- Developed customer relations strategies, prioritizing client experiences to enhance brand loyalty.
- Developed managers into successful leaders through training and hands-on support.
Education
High School Diploma -
Louisville High
Louisville, OHSkills
- Operations management
- Employee training and development
- Retail management
- Sales optimization
- Revenue growth strategies
- Innovation management
- Budgeting and forecasting
- Financial analysis
- Cost planning
- Strategic planning
- Project management
- Order management
- Scheduling expertise
- Retail sales strategy
- Customer inquiry resolution
- Relationship building
- Team leadership and development
- Performance evaluation techniques
- Mentoring and coaching
- Talent acquisition strategies
- Staff retention initiatives
- Loss prevention strategies
- Workplace safety awareness
- Risk management practices
- Time management skills
- Needs analysis and market research
- Microsoft Excel proficiency
- Point of sale systems expertise
- Systems and software knowledge
- Task delegation skills
Certification
Driver's License
Timeline
Department Manager
Publix
08.2014 - Current
Assistant General Manager
TGI Friday's
10.2011 - 11.2013
General Manager
SANTA FE CATTLE COMPANY
02.2010 - 06.2011
Business Consultant
CAMILLE'S SIDEWALK CAFÉ
03.2008 - 12.2009
REGIONAL KITCHEN MANAGER
APPLEBEE'S
01.1993 - 01.2008
High School Diploma -
Louisville High