Daniel Miranda
romeoville,Illinois
Summary
Dynamic and results-oriented professional with a proven track record in customer service and sales, demonstrated at Old Navy and other reputable companies. Skilled in upselling techniques and Spanish communication, I excel in building customer rapport and loyalty. Achieved significant improvements in customer satisfaction and sales outcomes through effective team collaboration and loss prevention strategies.
Overview
3
3
years of professional experience
Work History
Server
StoryPoint Senior Living
01.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Burger King
11.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Old Navy
11.2023 - 01.2024
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2023
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Lifeguard
Chicagoland Pool Management
05.2021 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Education
No Degree -
Plainfield East High School
Plainfield, IL05-2025
Skills
- Spanish speaking
- Order delivery practices
- Team member support
- Daily specials memorization
- Product restocking
- Drawer balancing
- Returns processing
- Loss prevention
- Basic math
- Upselling techniques
Timeline
Server
StoryPoint Senior Living
01.2024 - 08.2024
Cashier
Burger King
11.2023 - 01.2024
Sales Associate
Old Navy
11.2023 - 01.2024
Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2023
Lifeguard
Chicagoland Pool Management
05.2021 - 09.2023
No Degree -
Plainfield East High School
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