Andy Garcia
Austin,TX
Summary
Energetic server offering over 7 years of experience in service-oriented environments. Experienced in large-scale events, as well as intimate gourmet dining. Committed to resolving customer disputes in calm and professional manner. Offering in-depth knowledge of food, safety and quality standards. Dedicated to going above and beyond to create unforgettable guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Este
Austin, TX
08.2022 - 01.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Server Trainer
Asadas
Austin, TX
02.2021 - 11.2022
- Developed comprehensive documentation for server infrastructure, allowing for quick troubleshooting and efficient onboarding of new team members
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Server
Suerte
Austin, TX
06.2019 - 03.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Austin Community College
Austin, TXSkills
- Menu memorization
- Customer service
- Timesheet processing
- High-volume dining
- Food sales and promotion
- Hospitality service expertise
- Responsible alcohol service
- Liquor, beer and wine knowledge
- Fast learner
- Positive attitude
- Toast AOS
- Spanish speaking
Timeline
Server
Este
08.2022 - 01.2024
Server Trainer
Asadas
02.2021 - 11.2022
Server
Suerte
06.2019 - 03.2021
Austin Community College