DANIEL MONROE
Solvay
Summary
Dynamic leader with a solid track record in optimizing team performance and enhancing customer satisfaction. Proficient in managing daily operations, facilitating effective communication, and driving process improvements that support organizational growth.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Gilda's
Skaneateles
08.2024 - Current
- Supervised daily operations by scheduling shifts and assigning duties to optimize team performance.
- Coordinated daily operations and staff scheduling to ensure efficient workflows.
- Oversaw inventory management to ensure product availability and minimize waste.
- Facilitated communication between departments to streamline processes effectively.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
General Manager
Kasai
Syracuse
10.2019 - 01.2022
- Developed and implemented strategic plans to enhance business performance.
- Managed daily operations to optimize workflow and enhance productivity.
- Oversaw staff recruitment, training, and development initiatives to foster team growth.
- Resolved customer complaints promptly while upholding high quality standards of service.
- Trained employees on duties, policies and procedures.
Call Center Associate III
AAA of WCNY
Liverpool
11.2011 - 07.2016
- Handled inbound and outbound calls, ensuring professionalism and courtesy to enhance customer experience.
- Addressed customer inquiries and concerns, delivering quality service to achieve performance benchmarks.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained up-to-date knowledge of company policies and promotions regularly.
- Trained and supervised new employees, fostering team productivity and ensuring consistent service delivery.
Education
High School Diploma -
WESTHILL HIGH SCHOOL
Syracuse, NY06-2008
Bachelor of Arts - Vocal Music Candidate
ONONDAGA COMMUNITY COLLEGE
Syracuse, NYSkills
- Staff scheduling
- Inventory management
- Process optimization
- Customer service
- Team training and development
- Time management
- Problem-solving
- Leadership skills
- Project coordination
Timeline
Assistant Manager
Gilda's
08.2024 - Current
General Manager
Kasai
10.2019 - 01.2022
Call Center Associate III
AAA of WCNY
11.2011 - 07.2016
High School Diploma -
WESTHILL HIGH SCHOOL
Bachelor of Arts - Vocal Music Candidate
ONONDAGA COMMUNITY COLLEGE