Daniel Montesinos
Hidalgo,TX
Summary
I would say I was a dynamic leader and adept multitasker with proven experience at McDonald's Restaurant, enhancing team efficiency and customer satisfaction. I worked towards having a good standing in workload balancing and active listening, ensuring smooth operations and resolving conflicts with empathy. I was also skilled in both team management and adaptability, consistently promoting a collaborative work environment and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
McDonald's Restaurant
McAllen, TX
07.2023 - 01.2025
- Established effective communication channels between management staff and crew members.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Managed time off requests and unexpected no-show situations.
- Enforced company policies regarding attendance, dress code, break times.
- Supervised team members during peak hours to ensure smooth operations.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Assigned duties to specific employees and teams according to roles and skills.
- Managed employee requests, issues and conflicts.
- Promoted adherence to company policies and health and safety standards.
- Created an environment where employees felt respected and valued.
- Addressed any issues between employees promptly and fairly.
- Gained independent working skills and guided and mentored less experienced team members.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Delivery Driver
DoorDash
Hidalgo, TX
01.2023 - 01.2023
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Checked tires for proper inflation before leaving on each route.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Education
Associate of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TX12-2023
Skills
- Dress code enforcement
- Team management
- Workload balancing
- Employee motivation
- Task prioritization
- Self motivation
- Team player
- Decision-making
- Teamwork and collaboration
- Adaptability
- First Aid/CPR
- Physical stamina
- Multitasking
- Active listening
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Crew Member Team Leader
McDonald's Restaurant
07.2023 - 01.2025
Delivery Driver
DoorDash
01.2023 - 01.2023
Associate of Science - Kinesiology
The University of Texas Rio Grande Valley
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