Seasoned and highly motivated bilingual professional with over 23 years of extensive experience in call center management and operations. Proficient in leading diverse teams, driving operational excellence, and fostering a culture of continuous improvement. Demonstrates exceptional verbal, written, and listening skills, with a proven ability to interact effectively with all levels of the organization and external customers. Expert in negotiation, problem-solving, and delivering results promptly and accurately. Detail-oriented and adept at multitasking, achieving individual and team goals with precision. Rapidly acquires technical knowledge and skills, leveraging a rich background in customer service, collections, loss mitigation, training, and quality assurance. Committed to maintaining the highest standards of quality and excellence in all professional endeavors.
Licensed Insurance Agent – Life & Health, Property & Casualty
Licensed in all U.S. states, including Texas
National Producer Number (21520255)
Date Obtained: March 2025 — Active