Kourtney Daniel
Wichita Falls,US
Summary
Experienced customer service professional with high energy and a proven track record in effectively managing and supervising waitstaff to deliver exceptional service. Recognized for strong emphasis on teamwork and ability to consistently achieve outstanding results. Thriving in fast-paced environments with constantly changing demands. Reliable and adaptable, consistently meeting the evolving needs of the restaurant industry. Excels in problem-solving and possesses excellent interpersonal skills, allowing effective navigation of any situation that may arise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Service Manager
Allstate
Wichita Falls
07.2023 - 10.2024
- Develop and execute training programs for new hires, improving onboarding efficiency. Streamline service processes, resulting in reduced wait times and improved client satisfaction.
- Ensure accurate documentation and compliance with company policies and state regulations. Conduct regular audits to maintain high standards of service quality and risk management.
- Implement service process improvements, significantly reducing client wait times and boosting overall satisfaction ratings.
- Ensure meticulous documentation and strict adherence to company policies and state regulations, maintaining impeccable compliance standards.
- Implement creative service improvements, significantly elevating client satisfaction ratings. Develop strategies to enhance risk management protocols.
Bar Supervisor
P2
Wichita Falls
08.2017 - 07.2023
- Optimized staffing schedules, balancing labor costs with service quality. Implemented upselling techniques, boosting average check size.
- Maintained meticulous records for inventory, sales, and staff performance. Ensured consistent drink quality through standardized recipes and staff training.
- Fostered a team-oriented environment, mentoring staff on customer service best practices and conflict resolution techniques.
- Anticipated industry trends, adapting bar offerings to meet evolving customer preferences. Proposed and executed themed events, boosting engagement and revenue.
Education
Diploma - undefined
Henrietta High School
Henrietta05.2015
Skills
- Team Leadership
- Quality Assurance
- Customer Service
- Collaborative
- Conflict Resolution
- Analytic
Certification
- General Lines- Property & Casualty
- Licensed in Texas and Oklahoma
Languages
English (Expert)
Timeline
Licensed Service Manager
Allstate
07.2023 - 10.2024
Bar Supervisor
P2
08.2017 - 07.2023
Diploma - undefined
Henrietta High School