Hi, I’m
Isaiah Torres
"Whether you think you can or can't, you're right!"
Tempe,AZ
Summary
Self-motivated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
years of professional experience
1
Certification
Work History
Allstate Ins
Licensed Service Manager
11.2019 - 12.2020
Job overview
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Nationstar Mortgage
Mortgage Consultant
02.2021 - 04.2022
Job overview
- Collaborated with various teams to ensure seamless transactions and enhance customer satisfaction.
- Developed strong relationships to foster client opportunities
- Educated first-time and existing customers on the mortgage process, guiding them through each step of the process.
Evolve Vacation Rental
Advisor
09.2022 - 08.2023
Job overview
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Collaborated with internal teams to develop comprehensive plans tailored to my client.
- Assisted in the development of training materials for new advisors, improving overall team performance.
LIBERTY MUTUAL INSURANCE COMPANY
Insurance Advisor
10.2023 - Current
Job overview
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Developed and implemented efficient processes to improve workflow, increase sales as much as 15% - 30%, and increase service level.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Interdisciplinary Studies
05.2017
University Overview
- Dean's List
Skills
Staff Training & Development
Active Listening
Collaboration and Delegation
Complex Problem-Solving
Verbal and written communication
Customer Relationship Management (CRM)
Certification
- HDI Support Center Management Certification
- Enterprise Training Certification
- P&C Insurance License No: 17659223
- NMLS License No: 2103253
Timeline
Insurance Advisor
LIBERTY MUTUAL INSURANCE COMPANY
10.2023 - Current
Advisor
Evolve Vacation Rental
09.2022 - 08.2023
Mortgage Consultant
Nationstar Mortgage
02.2021 - 04.2022
Licensed Service Manager
Allstate Ins
11.2019 - 12.2020
Arizona State University
Bachelor of Arts from Interdisciplinary Studies
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